Latest post Thu, Aug 24 2017 11:11 PM by Keith R. 51 replies.
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  • Sun, Jul 30 2017 10:35 AM In reply to

    • Keith R
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    Re: Application Manager won't initialize

     


    Re: Application Manager won't initialize

    I still have this issue have you found a fix yet ...RegardsSad

     

  • Wed, Aug 2 2017 7:35 PM In reply to

    • RalphC
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    Re: Application Manager won't initialize

    Please tell me the result of the following links:

    There are several ports that are used by Application Manager to retrieve information and licensing. You can check accessibility by clicking the following links:

    https://license.avid.com:3443/ping.aspx

    https://license.avid.com:443/ping.aspx

    http://update.avid.com:96/ping.asp

    If you are able to successfully reach these ports, the link will return a page that says "ACK."

    If not successfully, it will return "This webpage is not available."

    Ports 3443 and 443 are used to activate a software license over the internet.

    Port 96 is important in order to see software Updates and Feeds within Application Manager.

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Aug 2 2017 9:07 PM In reply to

    Re: Application Manager won't initialize

    Hi There

    I have tried the three links and received the ACK on screen for each.

    The issue with Application Manager is the same, Continues to initialise and am unable to login with the app eventually failing to connect to the Avid server.

    Since the last time I posted I have given up trying to fix this as its gone on too long. 

    S

     

     

     

    RalphC:

    Please tell me the result of the following links:

     

     

    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

    There are several ports that are used by Application Manager to retrieve information and licensing. You can check accessibility by clicking the following links:

    If you are able to successfully reach these ports, the link will return a page that says "ACK."  

    If not successfully, it will return "This webpage is not available."

     

    Ports 3443 and 443 are used to activate a software license over the internet.

    Port 96 is important in order to see software Updates and Feeds within Application Manager.

     

    Thanks,

    RalphC

     

     

    iMAC 3.2 GHz Intel i3 12gb 1333 MHz DDR3 MAC OS X Version 10.12.5 Macbook Pro 2.5 GHz Intel Core i5 8 GB 1600 MHz DDR3 Intel HD Graphics 4000 1536... [view my complete system specs]

    Simon McGuire

    Broadcast & Film Editor.

    Avid Certified User.

     

  • Wed, Aug 2 2017 9:21 PM In reply to

    • RalphC
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    Re: Application Manager won't initialize

    I encountered this on my laptop yesterday running Windows 7.

    • 1. Select preferences tab then "Clear Cache files"
    • 2. Let it do it sync.
    • 3. Go back to preferences tab and Restart AppMan Help. It continue to initialize then I open Windows "task manager" end both AppMan helper and AppMan
    •  Launch AppMan and I was able to sign in. I'm not saying it will work for you but it's worth trying.

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Thu, Aug 3 2017 8:54 AM In reply to

    • Keith R
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    Re: Application Manager won't initialize

    Hello Ralph

    Did all that :- 

    Application Manager won't initailize ...

    Thi issue now is to keep posting or acccept that there is issues with Application Manager in MCF ...

     

    Regards

    Keith 

  • Thu, Aug 3 2017 2:25 PM In reply to

    Re: Application Manager won't initialize

    Hi Keith,

       We're really sorry for the hassle with this. This has not been the normal experience for people and I would love to get this cleared up for you.

    Within the "Preferences" area of App Manager, could you copy and paste information from the "Activity History" please?
    Maybe we can get a clue from there.  

    Please let me know. 

     

     

    Thanks

    ~Keith

    - MacPro, 2.66 GHz, 14G RAM; OS 10.8.4; MC DX Nitris; ISIS 4.5 - MacBook Pro, 2.3 GHz i7, 8G RAM, ISIS 4.5 - z800 Xeon 2.93Ghz, 12G RAM, Win 7, DX Nitris... [view my complete system specs]
  • Fri, Aug 4 2017 8:33 AM In reply to

    • Keith R
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    Re: Application Manager won't initialize

    Hi Keith,

       We're really sorry for the hassle with this. This has not been the normal experience for people and I would love to get this cleared up for you.

    Hello Gerard

    I'm sorry I really do not understand, there are numerous posts on this forum directly or indirectly related to this issue ie:- 

     "Re Application Manager won't initialize" 

    I'm with Media Composer 8.8.5 and no issues and happy with it MC xxx since before 2012  tried downloading and testing MCF on a Core i7 Toshiba Laptop and MCF is on the Laptop but the Application Manager won't initialize

    Thank you, however I have removed MCF from the Laptop and maybe attempt again at some later date ..

     

    Regards

    Keith 

     

  • Fri, Aug 4 2017 12:41 PM In reply to

    Re: Application Manager won't initialize

    Please let us know when you are able to installed Media Composer | First. 

    Thank you, 

     

    ~Keith

    - MacPro, 2.66 GHz, 14G RAM; OS 10.8.4; MC DX Nitris; ISIS 4.5 - MacBook Pro, 2.3 GHz i7, 8G RAM, ISIS 4.5 - z800 Xeon 2.93Ghz, 12G RAM, Win 7, DX Nitris... [view my complete system specs]
  • Fri, Aug 4 2017 2:19 PM In reply to

    • Keith R
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    • Joined on Fri, Jun 8 2012
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    Re: Application Manager won't initialize

    Hello Keith

     

    Not planning on re-installing it again right now - 

    ... I have been  a regular forum folllower for many years - 

    and will keep an eye on the related  postsi - there is currently about twelve .

    (Application Manager won't initialize) - maybe it is a Windows issue.

    On the bright side MC 8.8.5 is fine on my main machine so happy to leave it

    at that  ... thanks again for now...

     

    Regards

    Keith R

  • Fri, Aug 11 2017 9:55 AM In reply to

    • Keith R
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    Re: Application Manager won't initialize

    Hello Simon -

    Has this been resolved .. ?

    I had the same issue on a Toshiba i7 Laptop and W10 .

    I eventually gave up - but still interested if I can find

    a fix - all  I coild get was the same blank Application Manager screen

    you have illustrated ..

    Regards

    Keith R

  • Fri, Aug 11 2017 1:37 PM In reply to

    • RalphC
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    Re: Application Manager won't initialize

    Keith R:

    Hello Simon -

    Has this been resolved .. ?

    I had the same issue on a Toshiba i7 Laptop and W10 .

    I eventually gave up - but still interested if I can find

    a fix - all  I coild get was the same blank Application Manager screen

    you have illustrated ..

    Regards

    Keith R

     

    Have you tried the newest AppMan released 17.7

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Fri, Aug 11 2017 9:51 PM In reply to

    • ck123
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    Re: Application Manager won't initialize

    RalphC:

    Keith R:

    Hello Simon -

    Has this been resolved .. ?

    I had the same issue on a Toshiba i7 Laptop and W10 .

    I eventually gave up - but still interested if I can find

    a fix - all  I coild get was the same blank Application Manager screen

    you have illustrated ..

    Regards

    Keith R

     

    Have you tried the newest AppMan released 17.7

     

     

    Thanks,

    RalphC

     

    I asked support for AppMan 17.7 and they told me unequivocally it doesn't exist.

    Charles

    HP Z400, z220, and z420 workstations with 8GB of RAM and nVidia Quadro 2000 graphics cards. Windows 7 64-bit SP1. ISIS 5000 4.2. [view my complete system specs]
  • Sun, Aug 13 2017 8:34 AM In reply to

    • Pilot
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    Re: Application Manager won't initialize

    ck123:
    I asked support for AppMan 17.7 and they told me unequivocally it doesn't exist.

    Charles 

    I again got this error with "Initializing...", and after it even more strange error in AppMan window: "Platform Log-In Denied. Application: Media Composer | First out of date. Please update immediately."

    This time, only clearing Windows Temp Folder helped. 

    Simon McGuire:
    Very frustrating... the avid App manager is not something I would be happy with as a long time avid user (since 1995). I realise that the company has to protect itself from pirating and such but this does put you off.

     

    I still do not understand why so to complicate this free program destined to attract new users to Avid?

     

    OS Windows 7 Ultimate x64 Service Pack 1 with all important updates/ ASUS K54C/Dual Core Intel(R) Pentium(R) CPU B960 @ 2.20GHz/ Dual Channel DDR3 8GB... [view my complete system specs]
  • Mon, Aug 14 2017 2:47 PM In reply to

    • Marianna
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    Re: Application Manager won't initialize

    Pilot

    Who told you AppMan 17.7 doesn exist????   it certainly does but you need 17.6 installed before upgrading to it.

    Fixed in Application Manager v17.7

    Bug Number: AMPT-5773. In some instances, Application Manager might have installed MS C++ 2013 Redistributable (x64) software even if it was already installed.

    Bug Number: AMPT-5724. In some cases, Application Manager was not properly restored after waking your system from sleeping mode.

    Bug Number: AMPT-5718. (Mac) Application Manager CPU usage was high.

    Bug Number: AMPT-5633. Application Manager might have logged you out when in offline mode. You should now be able to run the application when you are offline instead of receiving a “Problem logging into account” error.

    what do you have spoecifically that you are installing MC | First one?  OS, Computer type, RAM, cards etc...

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Aug 14 2017 2:57 PM In reply to

    • ck123
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    Re: Application Manager won't initialize

    Current Response:

    Entered on: 8/10/2017 11:36 PM  Entered by: Jeni Nacario

    Hi Charles,
    
    I checked with IT and they told me that the only version that we have at the moment for the Application Manager
    is version 17.5.1. The Application Manager 17.7 is still in the works and has yet to be released, though the release
    date is not definite yet. Regards, Jeni | Avid Video Registration

     

     

    HP Z400, z220, and z420 workstations with 8GB of RAM and nVidia Quadro 2000 graphics cards. Windows 7 64-bit SP1. ISIS 5000 4.2. [view my complete system specs]
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