Latest post Tue, Mar 21 2017 4:31 PM by Marianna. 1 replies.
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  • Sat, Mar 18 2017 2:49 AM

    • amitfilm
    • Not Ranked
    • Joined on Wed, Oct 5 2011
    • Posts 178
    • Points 2,525

    Could not connect to the Media Indexer?

    I'm getting the message "Could not connect to the Media Indexer.  Verify the health of the Media indexer service."   The message comes up during system startup.  When i click through, it is followed by a message saying "You don't have accerss to MediaIndexer.  Do you want to continue in Disconnected Client Mode?  If you do, you won't have access to shared media drives. 

    I just use my macbook pro, I dont know what imeaning of that. what can I do if I dont want to say those infos? thanks.

  • Tue, Mar 21 2017 4:31 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,275
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    • Avid Beta Moderators
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      Avid Developer Moderator

    Re: Could not connect to the Media Indexer?


    Specifications are needed here - can you add your specification to your proile?

    It sounds like the Interplay components were installed as Media Composer is trying to connect to the Interplay Indexer. 

    There's no console command needed, go to the Applications folder Avid_Uninstallers and uninstall Interplay. 



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