Latest post Wed, Mar 1 2017 8:48 PM by Marianna. 5 replies.
Page 1 of 1 (6 items)
Sort Posts: Previous Next
  • Sun, Feb 26 2017 11:29 AM

    Mac will not shut down after update to 8.8 & OSX 10.12.3

    Not sure if it's a Avid problem, but since I have upgraded to Mac OSX 10.12.3 and at the same time, upgraded to MC v8.8 on my two Macs, an iMac5k and a MacPro2013, both machines now have a persistent problems where they will not shut down. At the shut down command, everything seems to close, but the monitors and machines stay powered on, so I have to a hard stop them with the power button.

    2013 MacPro 10.12.3 MC 8.8.0 + Symphony, iMac 27 MC 8.8.0 + Symphony, Anyone want to buy a useless Nitris DX then! [view my complete system specs]

    Big Hat

    (All Hat, No Cattle)
    Mac Pro 2013

    Filed under: , ,
  • Mon, Feb 27 2017 2:09 AM In reply to

    • Martin Fox
    • Top 500 Contributor
    • Joined on Fri, Mar 14 2014
    • Sydney Australia
    • Posts 217
    • Points 2,285

    Re: Mac will not shut down after update to 8.8 & OSX 10.12.3

    This is happening to me too. Now I have to eject all drives, and the shut down.

    martin

    iMac Retina27 late 2017 4.5Gz i7 40GB AMD 8GB with Sata Raid OS 10.13.4 MC 2018.3 BMD mini monitor with Eizo monitor [view my complete system specs]
  • Mon, Feb 27 2017 4:45 AM In reply to

    Re: Mac will not shut down after update to 8.8 & OSX 10.12.3

    How long are you waiting for the shutdown to complete?  

    FWIW with 10.10.5 here when I have been using MC 8.7, 8.7.2 and now 8.8 the Mac will appear to close down but I have a slowly rotating grey cog wheel icon on screen that can stay there for up to 15 minutes before it shuts down completely. If I have not run MC it is more like 20 to 40 seconds.

  • Wed, Mar 1 2017 1:59 PM In reply to

    • dnext
    • Not Ranked
    • Joined on Wed, May 6 2009
    • Posts 27
    • Points 360

    Re: Mac will not shut down after update to 8.8 & OSX 10.12.3

    Same problem here. Running 10.10.5 on a 2010 Mac Pro.

    Did an uninstall then an install when upgrading to 8.8 from 8.7.2 which ran fine.

    Now when attempting to shut down, regardless of whether MC has been opened or not, it stops at a full grey screen. Pointer still moves but nothing else.

    When attempting a force quit, can see the EU Control still open (we are using Artist Mix) and Finder there.

    Trying to force quit EU control doesn't do anything and we have to manually hold the power button to shut everything down.

  • Wed, Mar 1 2017 2:01 PM In reply to

    • dnext
    • Not Ranked
    • Joined on Wed, May 6 2009
    • Posts 27
    • Points 360

    Re: Mac will not shut down after update to 8.8 & OSX 10.12.3

    Just tried powering the Artist Mix down and quitting EU control. Computer shut down right away.

    We are using version 3.5 of the EU control. Reinstalled EU control software and the computer shuts down now even after running the software.

     

  • Wed, Mar 1 2017 8:48 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,948
    • Points 214,875
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Mac will not shut down after update to 8.8 & OSX 10.12.3

    Lert me create a case and get support to look at this.  I am on that system and OS and mine works.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

Page 1 of 1 (6 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller