After two frustrating days, I have not worked around whatever is causing Avid MC 8.8 to not launch. I have followed online instructions to a T, several times, and have uninstalled and reinstalled many Avid components, to no avail.
Has anyone encountered this, or know a fix?
I have a Perpetual license that automatically renews on December 2 --- with 12/2/16 the last renewal, and my account shows that I am current until 12/2/2017.
I have cast a wide net in attempts to resolve this ASAP since I am on a project deadline, already past the 'no time to spare' window.
Thanks anyone for help!
Gaylon Reasons
You should contact Avid Support.
http://www.avid.com/US/support/support-contact
Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area. Help with activation/license issues is free, and it's option 2 from the phone menu.
If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com). She's their customer advocate, and can help you.
"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)
Carl Amoscato | Freelance Film & Video Editor | London, UK
I got the same message until I updated my dongle as well. Don't know if that applies in your case.
Thanks, I'm not using a dongle - used to several years ago.
Thank you, Camoscato, I've tried the telephone assistance and discovered that that is only for "Normal Business Hours" --- in The Americas, I'm not certain what normal business hours are and assume that it is not 'normal' to have issues on Saturday and Sunday, you think?I have made email contact with Marianna and a couple of other people and am in queue for their help whenever things are back to normal.In the meantime, I continue my perplexing meltdown.
Update: Instead of Option 2 'normal business hours', I was able to get someone at Option 1, but that person was not a technician. She tried a couple of things, unsuccessfully, and then deferred me by updating my case # and the possibility that a tech might be calling me today or tomorrow..... sorta square 1 at this point.
Hi Gaylon Reasons,
Please email or pm me, I will get you sorted out.
Thanks,
RalphC
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