Latest post Tue, Feb 14 2017 5:38 PM by BobRusso. 1 replies.
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  • Mon, Feb 13 2017 4:40 PM

    • cable
    • Top 500 Contributor
    • Joined on Sun, May 27 2007
    • Pacific NW
    • Posts 386
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    Connection with the DM is broken

    Does anyone around here know what the following error means?

    ERROR02/11/17 01:16:07diskhelpernexis01-topAvid NEXIS Disk Helper (pm): Connection with the DM is broken

     

    We get is about once every other day. Is seems to have no impact on our edit staff but seeing how it is logged as an Error I thought I'd look into. I'll try here before calling support as it's not critical.

     

    On a side note I thought that when an Error was logged I'd get an email from the server. I have that setup and the test emails work fine. I have the server set to email on Errors.

     

    Thanks.

     

    -Cablet

     

     

     

     

     

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
  • Tue, Feb 14 2017 5:38 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,251
    • Points 27,805
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Connection with the DM is broken

    This disconnect should not happen normally. The DiskHelper (DM) is showing a warning (not error) and is implemented in a way to reestablish the connection once it's broken.

    We'd need to look at the logs to diagnose the issue; could you call into support so they can collect logs? Considering the automatic reconnection, it might be harmless, but we'd like to take a look at the logs.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

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