Latest post Thu, Feb 9 2017 10:00 PM by BobRusso. 8 replies.
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  • Wed, Nov 9 2016 10:41 PM

    • BobRusso
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    Avid NEXIS | PRO Firmware Update Version 4.1.16c

    Hello Everyone,               
                    I am pleased to announce that the Avid NEXIS | PRO Firmware Update Version 4.1.16c has officially gone live. This resolves the issue of a sudden loss of power or a brown-out where all the media drives go offline and the system becomes unresponsive. The installers are now available in MyAvid Account under Products and Subscriptions  https://my.avid.com/products.  
    All the latest documentation can be found here:http://avid.force.com/pkb/articles/en_US/user_guide/Avid-NEXIS-v6-Documentation.
     
    NOTE:
    The 4.1.16c Firmware software will be automatically deposited in ALL Avid NEXIS | PRO customers MyAvid Accounts who had access to any version of 6.0 or higher regardless of support.
     
    This is a full firmware update that will take 30-40 minutes to install. The fans will spin up and be very loud during the install – be prepared. It is possible that the install will fail the first time, if this happens, please try it again.

     

     


    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Thu, Nov 10 2016 1:08 AM In reply to

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    Hi Bob,

    I guess it didn't have anything to do with the UPS then?

    http://community.avid.com/forums/t/160560.aspx

    Thanks,

    Peter Millington

  • Thu, Nov 10 2016 3:02 AM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
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      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    We tracked two issues that had the same symptoms, one has to do with the UPS being used and the other had to do with the power and brown-outs. We've never seen this internally but there was a small number globally that were having the issue.

    We collected logs and could see what was happening. This firmware update should resolve the issue and recommend updating the engine ASAP.

     

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Fri, Nov 18 2016 3:37 PM In reply to

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    How can we make the UPS shut down the Nexis when the power have been away more than a certain time. For APC UPS' together with Isis we can use their PowerChute software for win 2008. Is there any sw we can install on the Nexis to work the same way?

    HP Elitebook 8540W, win7 8GB Ram [view my complete system specs]
  • Sat, Nov 19 2016 12:19 PM In reply to

    • BobRusso
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    • Joined on Thu, Oct 13 2005
    • New Jersey
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    • Avid Employee
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      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    Currently there is no integration with an UPS to automatically power off the NEXIS. This is something we are planning on doing.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Thu, Feb 9 2017 9:28 PM In reply to

    • Yoya
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    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    Hi Bob, I began the firmware installation one hour ago, and it has not finished, what can I do. still wait? thanks

    Gustavo J. Yoya

    ACSR Elite

  • Thu, Feb 9 2017 9:44 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,243
    • Points 27,700
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    What version of NEXIS are you running? Are you on a Mac or Windows? What exact version of the OS?

    At this point you should call into support. But you will likely have to pull the plug and turn it back on and run the shell command to see if the update succeeded.

     

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Thu, Feb 9 2017 9:54 PM In reply to

    • Yoya
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    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    Thanks . Nexis6.2.2.90, and before de firmware I'll installing 7.1.1 my windows PC is win 7 64.

    Gustavo J. Yoya

    ACSR Elite

  • Thu, Feb 9 2017 10:00 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,243
    • Points 27,700
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Avid NEXIS | PRO Firmware Update Version 4.1.16c

    The firmware updater can fail and the only fix is to try it again.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

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