Latest post Fri, Dec 22 2017 8:54 PM by Jeroen van Eekeres. 4 replies.
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  • Fri, Jan 29 2016 5:09 PM

    Avid ISIS 5500 Error message

    Reply Contact

    Hey there - I'm seeing an error message on our ISIS 5500 management web page for which I can't find an answer or solution. Error message posted below - anyone out there who can help a sister out? 

     

     

    WARNING 01/28/2016 17:42:42 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Start of Loop Elapsed 0.332495 Longest loop 0.800400
    WARNING 01/28/2016 16:32:32 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Start of Loop Elapsed 0.414605 Longest loop 0.800400
    WARNING 01/28/2016 15:48:01 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Check Disk Completion Elapsed 0.549956 Longest loop 0.800400
    WARNING 01/28/2016 15:28:48 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Check Disk Completion Elapsed 0.662277 Longest loop 0.800400
    WARNING 01/28/2016 13:54:06 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Check Disk Completion Elapsed 0.471778 Longest loop 0.800400
    WARNING 01/28/2016 13:33:51 Avid ISIS Storage Manager EditBarISIS setSchedProcess: Took too much time between scheduler Message FC_COMM Completion and Check Disk Completion Elapsed 0.401789 Longest loop 0.800400

     

     

    [view my complete system specs]
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  • Fri, Jan 29 2016 10:19 PM In reply to

    • BobRusso
    • Top 50 Contributor
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    • Avid Employee
      Moderator: Avid ISIS
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    Re: Avid ISIS 5500 Error message

    Reply Contact

    This isn't correct, are you experiencing any performance issues? I encourage you to contact support.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Fri, Jan 29 2016 11:20 PM In reply to

    Re: Avid ISIS 5500 Error message

    Reply Contact

    Hi thanks for responding. No performance issues currently. We don't have Avid support but maybe I could purchase a support code to check this out.

    [view my complete system specs]

  • Fri, Dec 22 2017 2:59 PM In reply to

    • ck123
    • Not Ranked
    • Joined on Wed, Jul 17 2013
    • Posts 131
    • Points 1,660

    Re: Avid ISIS 5500 Error message

    Reply Contact

    We are seeing these issues happening very very frequently as well. I contacted support and they responded that it says warning and not error so don't worry about it. I hate that kind of response. We've had these systems for several years and these messages only started recently. There must be something causing them. We are experiencing weird performance issues but when I check the timestamps on the warning messages they don't coincide with the same moments we are experiencing performance issues.

    HP Z400, z220, and z420 workstations with 8GB of RAM and nVidia Quadro 2000 graphics cards. Windows 7 64-bit SP1. ISIS 5000 4.2. [view my complete system specs]

  • Fri, Dec 22 2017 8:54 PM In reply to

    Re: Avid ISIS 5500 Error message

    Reply Contact

    Start with checking all drives in the MegaRaid utility. Check for media errors on each drive. If a drive is failing but in such a way that the raid controller does not decide to replace it with the spare drive weird intermittend performance issues happen.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/
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