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  • Wed, Dec 9 2015 8:13 PM

    • Marianna
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    • Joined on Thu, Oct 13 2005
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    Avid ISIS | 1000 Fan Noise Solution

    Locked Contact

    Normally the moderators would post but I wanted to get this out there ASAP...

    Avid ISIS | 1000 Fan Noise

    Issue:  With the initial release of ISIS | 1000 the cooling fans ran faster than necessary to cool the system, resulting in elevated noise levels.

    Resolution:   Avid has released new firmware (v4.1.7b) for the ISIS | 1000 that adjusts the cooling fan speed of the ISIS | 1000 engine and greatly reduces noise levels. 

    Do customers need to install this update?
    This is an optional update. It is not required. If the customer’s ISIS | 1000 is kept in a server room or in a place where ambient noise is not a concern they do not need to install this update. There are no other changes in this firmware bundle.

    How do customers get the installer?
    The 4.1.7b firmware is currently available in customers’ Avid Master Accounts for all new customers who register an ISIS | 1000 system or to existing customers who have an active Avid Support Plan.

    - Customer will need to log into theirMy Avid at account.avid.com and click on “My Products and Subscriptions.”

    - Next click on the ISIS | 1000 system in their product list

    - Click “Show” next to Product Details and Download Links.

    - They will see the ISIS 1000 Firmware Update 4.1.7b download link.

    What if they can’t find the installer in their account?
    In order to receive this download, customers must either:

    - Register an ISIS | 1000 system after December 9, 2015

                or...... - Have an active Avid Support Plan for their system   If a customer purchased a Support Plan from a reseller or directly from Avid they will need to activate their support plan first to see the installer. Please refer to this following Knowledge Base article for instructions on registering ISIS | 1000 and activating support.

     
    Installing the new firmware
    Applying the firmware is easy, but does require a short maintenance window where client activity is paused and the system is stopped.

    You will need to download the update to a computer on the same network as the ISIS | 1000 system and use the Management Console to apply the update to each engine. Please refer to the detailed instructions on the Knowledge Base.

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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