Latest post Fri, Jul 21 2017 4:18 PM by David L. 59 replies.
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  • Sat, Aug 13 2016 3:11 PM In reply to

    • c64audio
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    Re: Application Manager not connecting

    OK, so, it deleted all my System ID and activation details, and I don't have a record of my System ID or Activation ID.

  • Sat, Aug 13 2016 3:16 PM In reply to

    • c64audio
    • Not Ranked
    • Joined on Sat, Aug 13 2016
    • Posts 6
    • Points 70

    Re: Application Manager not connecting

    OK, got the IDs from Avid's website, activated Sibelius again, set it logging in with credentials.

    Now it's reporting server problems and problems with user re-login.

  • Sat, Aug 13 2016 3:53 PM In reply to

    • benrib
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    Re: Application Manager not connecting

    Hi everyone,

    same problem here on OSX Mavericks, latest AppManager and latest Sibelius versions. As a result Sibelius acts like it wasn't activated so i lost many options. And i have extremely urgent work... Obviously... I've opened a case BTW

     

     

     

  • Sat, Aug 13 2016 3:57 PM In reply to

    • c64audio
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    • Posts 6
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    Re: Application Manager not connecting

    Seems to me like something has gone badly wrong with their servers and they should acknowledge that it's a systemic problem ather than keep treating each case as if it was a one-off.

  • Sat, Aug 13 2016 4:34 PM In reply to

    • anita96
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    • Joined on Thu, Dec 10 2015
    • Posts 29
    • Points 380

    Re: Application Manager not connecting

    Here, AppMan is not working either. For days now. Upgraded AppMan to the latest version. OS Mavericks, using Avid MC 8.4. As my system has to connect to the login once a month, I might havE trouble soon in continuing my editing.  

    HEY AVID, THERE IS A PROBLEM ON YOUR SYSTEM. YOUR SERVER IS NOT WORKING, SO PLEASE SORT THIS OUT! PEOPLE NEED TO DO THEIR JOBS. 

    Thanks for listening, Anita

  • Sat, Aug 13 2016 4:48 PM In reply to

    • benrib
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    • Posts 3
    • Points 45

    Re: Application Manager not connecting

    BTW, does anyone has issues closing the app ? Mine won't disappear from the dock, even after a "force quit" command. And after that a finder -600 error when relaunching it ?

    Anyway, hope Avid finds a solution very quickly. I'm seeing my august nights shrinking a lot :(((

  • Sat, Aug 13 2016 4:53 PM In reply to

    • anita96
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    • Joined on Thu, Dec 10 2015
    • Posts 29
    • Points 380

    Re: Application Manager not connecting

    Please can you please all raise a case on that link?

    I did it already and i understand it is a more direkt way to contact.

    Avid. http://avid.force.com/Support/RegistrationCaseCreation

    Please fill in that form and explain that various people on various computers have problems with the Login. Otherwise we will be just dealing with having for week to just delete things on ou computers only, while the problem OBVIOUSLY lies in the Avid server. Thanks, Anita

     

     

     

     

     

  • Sat, Aug 13 2016 5:32 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: Application Manager not connecting

    Hi Anita96,

      I will open a support ticket bear with me.

     

     

    Regards,

    Ralph

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Sat, Aug 13 2016 6:17 PM In reply to

    • benrib
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    • Joined on Sat, Aug 13 2016
    • Posts 3
    • Points 45

    Re: Application Manager not connecting

    Hey,

    it's also done ;)

     

  • Sat, Aug 13 2016 8:23 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: Application Manager not connecting

    EVERYONE

    There is definately an issue with the connection between appman and My Avid.  

    Vicky, Raff and my boss is escalating it now and we have a lot of tickets ( #'s ) that Raff and I gathered to support this issue.

    Stand by while we see if IT can jump on it quickly

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Thu, Oct 6 2016 4:33 PM In reply to

    • Reaper_is_better
    • Not Ranked
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    • Posts 2
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    Re: Application Manager not connecting

    Same problem here. The Avid Application Manager keeps popping up (black cmd window) for a second, and when i look in the tray i see many instances (in black) of the app, none of which work.

    It just stays stuck on Initializing or Authenticating.

    I have so far had nothing but problems with absolutely all of the Avid software i have TRIED to use, including Pro Tools 10 (came with my Eleven Rack) and the Eleven software, oh and that f*cking iLok...and of course nothing works on USB 3 ports, even though USB 3 came out like over 6 years ago...

    Plus my Eleven won't work as a regular sound card without Pro Tools...

    All in all, best thing i can do is sell the *** thing, forget Pro Tools ever entered my life, and switch to cheaper & better, such as Reaper maybe. We'll see. Maybe Presonus. But so far my experience with Avid has been nothing but a nightmare.

    I feel sorry for anyone buying this stuff new and paying full premium prices for software that doesn't work. At least i got my Eleven used...and used it will move on to some other sorry soul. I even feel bad about selling it, just because of that.

    Windows 7 Ultimate (x64) 16 GB Ram SSD + 3TB + 4 TB RAID 10 + various more Radeon 5850 Avid Eleven Rack + iLok 2 + ProTools 10, none of which really work... [view my complete system specs]
  • Thu, Oct 6 2016 4:57 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: Application Manager not connecting

    So sorry about this, please email me raff.condalor@avid.com I will sort this for you.

     

    Regards,

    Ralph

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Mon, Oct 17 2016 6:05 PM In reply to

    Re: Application Manager not connecting

    I'm getting "Application Manager is unable to connect to Avid Servers."  I've uninstalled and reinstalled.  I'm on OS 10.11.6.  Are there folders or caches that I should try to delete?  Please advise.

    Thanks!

     

  • Mon, Oct 17 2016 7:23 PM In reply to

    • Marianna
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    Re: Application Manager not connecting

    Thomas

    I created a case and will ask that the activation servers be checked....   Case # 03062077

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Oct 17 2016 10:57 PM In reply to

    • SteveK
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 291
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    Re: Application Manager not connecting

    I also have appman saying 

    You do not own any products under this account yet. Please visiut the Avid store to buy a new one"

    since the last up date

    "apps" requires a login

    My avid shows valid perpetual Product.

     

    Avid 8.6.3

    AppMan 2.5.10.13590

    OS 10.11.6  MbP 17' Early 2011

     

     

     

     

     

    Numerous clients mojo to Nitris PC systems 6.5 to 8.5 with interplay with ISIS/UNITY, EVS transfer/w IP director At Home: new 2017 15" MacbookPro... [view my complete system specs]
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