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  • Sun, Aug 2 2015 2:35 AM

    • Brit DeLillo
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    • Joined on Sat, Sep 7 2013
    • Los Angeles, CA
    • Posts 5
    • Points 85

    Avid Not Recognizing Activated License

    I opened MC 8.3 today and got the "Welcome To Avid Media Composer" window where I choose the type of activation. I purchased my subscription online so I selected Electronic Activation and it took me to the Application Manager and the Licensing tab. My version of MC was there with nothing but the "Deactivate" option available (so I assumed that meant it was okay). I tried deactivating it and got this message: "Failed Deactivation: 0 Deactivation OK. No record of this device was found."

    I thought maybe this was an update issue so I uninstalled MC and reinstalled it with 8.4. Still the same problem. So I went to my online account and to the "Activate Product Subscription" page. It was asking me for a Download Code. I don't have one anywhere. I checked all the information pages on my account and all I have is a System ID, Activation ID and Device ID, none of which work. I checked my receipt, nothing. Old support threads, nothing. I can't find any solution to this problem and I need to access Avid this weekend. Please help!

    I recently cloned my HD and moved it to another computer. I'm thinking that could part of the reason why this is happening.

    I'm running Mac OS 10.10.3

    Avid Media Composer 8.4.0 Hackintosh, 4 GHz Intel Core i7, 32 GB RAM, NVIDIA GTX 970 Mac OS 10.10.3 [view my complete system specs]
  • Sun, Aug 2 2015 5:53 AM In reply to

    Re: Avid Not Recognizing Activated License

    Brit DeLillo:
    I recently cloned my HD and moved it to another computer. I'm thinking that could part of the reason why this is happening.

    That's probably it.  You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 8.9.1 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT 740M [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Aug 3 2015 7:53 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    • Posts 8,499
    • Points 110,995
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    Re: Avid Not Recognizing Activated License

    Brit DeLillo:

    I opened MC 8.3 today and got the "Welcome To Avid Media Composer" window where I choose the type of activation. I purchased my subscription online so I selected Electronic Activation and it took me to the Application Manager and the Licensing tab. My version of MC was there with nothing but the "Deactivate" option available (so I assumed that meant it was okay). I tried deactivating it and got this message: "Failed Deactivation: 0 Deactivation OK. No record of this device was found."

    I thought maybe this was an update issue so I uninstalled MC and reinstalled it with 8.4. Still the same problem. So I went to my online account and to the "Activate Product Subscription" page. It was asking me for a Download Code. I don't have one anywhere. I checked all the information pages on my account and all I have is a System ID, Activation ID and Device ID, none of which work. I checked my receipt, nothing. Old support threads, nothing. I can't find any solution to this problem and I need to access Avid this weekend. Please help!

    I recently cloned my HD and moved it to another computer. I'm thinking that could part of the reason why this is happening.

    I'm running Mac OS 10.10.3

    Hello Brit,

     

    Can you please provide me your Avid email account? For me to check on our database your license record.

    Cheers,

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Aug 3 2015 8:11 PM In reply to

    • Brit DeLillo
    • Not Ranked
    • Joined on Sat, Sep 7 2013
    • Los Angeles, CA
    • Posts 5
    • Points 85

    Re: Avid Not Recognizing Activated License

    I gave customer support a call and they fixed me right up.

    Thanks for the help!

    Avid Media Composer 8.4.0 Hackintosh, 4 GHz Intel Core i7, 32 GB RAM, NVIDIA GTX 970 Mac OS 10.10.3 [view my complete system specs]
  • Mon, Aug 3 2015 8:15 PM In reply to

    • s1eve
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • New Zealand
    • Posts 28
    • Points 340

    Re: Avid Not Recognizing Activated License

  • Tue, Aug 4 2015 7:42 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,499
    • Points 110,995
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    Re: Avid Not Recognizing Activated License

    Brit DeLillo:

    I gave customer support a call and they fixed me right up.

    Thanks for the help!

    Feel free to email us back for further assistance.

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Aug 25 2015 11:37 PM In reply to

    • Geoffs
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    • Joined on Mon, Oct 19 2009
    • L.A
    • Posts 86
    • Points 1,060

    Re: Avid Not Recognizing Activated License

    I'm having the same issue with my software at the moment. 

    Unlike the other user, I haven't made any changes and was using media composer fine yesterday. 

    I can use it on my Macbook, including activating and deactivating, but no luck on my PC. 

    I can't get through to customer service now either as they are closed. 

     

    Any help would be appreciated as I've got work to do. 

     

     

    Windows 8.1 Professional 64bit i7 4600K 3.2 32 gig-o-ram GTX TITAN Video Card 17" Macbook Pro i7 8 gig-o-ram [view my complete system specs]
  • Wed, Aug 26 2015 1:18 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    • Posts 8,499
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    Re: Avid Not Recognizing Activated License

    Geoffs:

    I'm having the same issue with my software at the moment. 

    Unlike the other user, I haven't made any changes and was using media composer fine yesterday. 

    I can use it on my Macbook, including activating and deactivating, but no luck on my PC. 

    I can't get through to customer service now either as they are closed. 

     

    Any help would be appreciated as I've got work to do. 

     

     

     

    Hello Geoffs,

    Sent you an email.

    Cheers

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Aug 26 2015 2:07 PM In reply to

    • daniele
    • Not Ranked
    • Joined on Mon, Jun 14 2010
    • Posts 13
    • Points 175

    Re: Avid Not Recognizing Activated License

    I'm having the same issue. MC 8.4 asks me to activate when It starts. But my license is already activated in the application manager. I tried to deactivate in order to reactivate it back but it fails and appears "no record of this device was found.

    Any help? thanks

    IntelCore i7-4790k 4GHz 16GB RAM Nvidia Geforce 970 [view my complete system specs]
  • Wed, Aug 26 2015 2:17 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,499
    • Points 110,995
    • Avid Beta Moderators
      Avid Customer Advocate
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    Re: Avid Not Recognizing Activated License

    daniele:

    I'm having the same issue. MC 8.4 asks me to activate when It starts. But my license is already activated in the application manager. I tried to deactivate in order to reactivate it back but it fails and appears "no record of this device was found.

    Any help? thanks

    Hello Daniele,

    Let's fix this one for you, can you send me your Avid account and system ID off forums? Please email me at gerald.gonzalez@avid.com

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Aug 26 2015 9:10 PM In reply to

    • Patrick
    • Not Ranked
    • Joined on Wed, Feb 20 2008
    • Almere
    • Posts 5
    • Points 85

    Re: Avid Not Recognizing Activated License

    Hello,

    Had the same problem on one of our systems today. We did an upgrade last week from 8.3 to 8.4. Everything worked fine for a few days. All of a sudden AVID wouldn't start anymore today. Activation was ok in the manager but we also couldn't deactivate because of that error.

    This system had no hardware changes, only the upgrade.

    I'm glad Gerald could help me too with this.

    I have another collegue with the same problem. He did an upgrade from Windows 8.1 to Windows 10 yesterday. So maybe that could be a possible cause too. But I can't figure out the cause of the first one.

    Gr,
    Patrick

  • Wed, Aug 26 2015 9:19 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,499
    • Points 110,995
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Avid Not Recognizing Activated License

    Patrick:

    Hello,

    Had the same problem on one of our systems today. We did an upgrade last week from 8.3 to 8.4. Everything worked fine for a few days. All of a sudden AVID wouldn't start anymore today. Activation was ok in the manager but we also couldn't deactivate because of that error.

    This system had no hardware changes, only the upgrade.

    I'm glad Gerald could help me too with this.

    I have another collegue with the same problem. He did an upgrade from Windows 8.1 to Windows 10 yesterday. So maybe that could be a possible cause too. But I can't figure out the cause of the first one.

    Gr,
    Patrick

     

    Hello Patrick,

    Glad that I have helped you resolved your issue. Feel free to email me back anytime for further assistance.

    Cheers,

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Aug 26 2015 10:39 PM In reply to

    • Geoffs
    • Not Ranked
    • Joined on Mon, Oct 19 2009
    • L.A
    • Posts 86
    • Points 1,060

    Re: Avid Not Recognizing Activated License

    Yes, I'm up and running now too. 

    That's interesting about the windows 10 thing. I haven't updated mine but I did have the pre-download ready to go. 

    Obivously with no WIndows 10 support yet, I'll have to hold off on the update. 

     

    Windows 8.1 Professional 64bit i7 4600K 3.2 32 gig-o-ram GTX TITAN Video Card 17" Macbook Pro i7 8 gig-o-ram [view my complete system specs]
  • Thu, Aug 27 2015 4:20 PM In reply to

    • Patrick
    • Not Ranked
    • Joined on Wed, Feb 20 2008
    • Almere
    • Posts 5
    • Points 85

    Re: Avid Not Recognizing Activated License

    Hello Gerarld,


    Today exact the same problem. Worked fine yesterday. Next day AVID won't startup anymore.

  • Thu, Aug 27 2015 5:26 PM In reply to

    • Patrick
    • Not Ranked
    • Joined on Wed, Feb 20 2008
    • Almere
    • Posts 5
    • Points 85

    Re: Avid Not Recognizing Activated License

    Had again contact with AVID support.. They did another reset on the System ID.. 

    Again have followed your instructions (deleting some files and folders in the C:\ProgramData\Avid\ folder)


    Now everything is up and running again. We restarted Windows again just in case of. After restart still working. 
    Hope it will stay that way. 

     

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