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  • Thu, Jun 25 2015 7:19 PM

    • Marianna
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    Idea [I] MC 8.x and higher requires an existing Support/Upgrade Plan

    Locked Contact

    MC 8.x  Requires an existing Support/Upgrade Plan

    Updated 10.31.2017

    IMPORTANT REMINDER:  

    All customers currently using a Media Composer v8.x license, and either running Media Composer v8.2.x or lower, or have recently renewed their Upgrade & Support plan, may need to re-activate their license in order to run the latest software release ( deactivate then activate).  This procedure is similar to upgrading licenses with past releases.  However customers will use their current Media Composer v8.0 licenses and will not require new ones.  For more information, please see this article: Media Composer  Support Contract License Update 

    Licensing and Activation 

    The ability to launch Media Composer v8.9.x software is dependent on the status of your Avid Upgrade and Support Plan on the date this software version is released (in this case October 31 2017). 

    Important note:  If you plan has expired, you will not have access to the new software unless you purchase a renewal within 30 days of the expiration date ( this is the grace period we provide as a courtesy ).   For those customers that have expired plans BUT made every attempt to renew and are now working with Avid Customer Care on a case #, please be patient as we work through your master account issue(s) and renewal if within that grace period.

    Each build (software release) of Media Composer has a hard-coded release date.  All Media Composer v8.x licenses (Software, Dongle, and Floating Licenses) that are sold will be updated with the active Avid Upgrade and Support Plan start and end dates. Media Composer polls the Avid Upgrade and Support plan information in the license upon launch, and then compare it to its build date.   If your plan is active ( you renewed for example ) then you will be provided access to Media Composer v8.9.x (October 2017).

    How to Update:  Please read the How to Update Your License page before upgrading to this release.  More detailed information is also available on the Upgrade and Support Plan FAQ page.

    FlexVersioner:  The FlexVersioner is NO longer supported for this release.  See the Support Upgrade article for instructions on how to upgrade your license.

    Documentation: The latest ReadMe, Installation Guide, What’s New, and more can be found on the Media Composer Documentation page.   The Application Manager Documentation page also has a new ReadMe’s and User Guide which is now available.

    Compatibility:  For complete system compatibility and requirements (including Interplay and ISIS) for Media Composer v8.4 please visit the Media Composer System Requirements page.

    Installers:  Are most often full installers for Mac and Windows.

    Media Composer | Software Documentation Page with Version Matrix:  

    Existing Customers: Who have already installed the latest version of Media Composer | Software ( v8.9.2) will be notified of the availlability of the v8.9.3 upgrade ( out 10.30.17 ) via the Application Manager , My Avid, or the Download Center as long as their Avid Support and Upgrade plans is still valid. The Apps tab will also provide a link to download and install the update when desired.

    New Customers:  Who have just purchased a new Media Composer Software 8.9.x license with an Avid Upgrade and Support plan for Media Composer will receive the v8.9.3 update in their Master Avid Account at account.avid.com.

    Questions , let me or any of the moderators know....... Marianna 

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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