Latest post Thu, May 7 2015 3:37 PM by Rich Laws. 4 replies.
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  • Tue, May 5 2015 5:24 PM

    • Rich Laws
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    Web Services GetFileDetails seems to fail with certain WS/IPE combinations

    Hello all,

    I am new to the forums and hope I am using this correctly.  We are a long time user of Web Services and GetFileDetails is a method used in several of our products.  It seems that a new issue has arisen with GetFileDetails and an unexplained error occurs when used with the same Interplay asset, but different versions of WS and IP. 

                  IP 2.7.7   IP3.2.0 

    WS 3.07      OK          OK

    WS 3.09      OK          OK

    WS 3.13      OK          NG

    WS 3.20      OK          NG

    The error returned from WebServices with an example asset used here is:

    CODE: "OTHER_ERROR"

    DETAILS:  "An unexpected error occurred on getting file details for interplay://NLTwgV3?mobid=060a2b340101010101010f0013-000000-010549002e490010-060e2b347f7f-2a80."

    MESSAGE: "An uncategorized error has occurred"

    Has anyone experienced this? I don't think the API has changed...

    Thanks,

    Rich Laws

     

     

  • Tue, May 5 2015 5:37 PM In reply to

    • robg
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    Re: Web Services GetFileDetails seems to fail with certain WS/IPE combinations

    Rich,

    Welcome to the Interplay Production Developer forum!

    I'll send this report to our developers. Anticipating a follow-up quesiton from them, what type of project format and resolution are you using? (i.e. 1080i 60, AVC-Intra 100)

    - Rob

     

  • Tue, May 5 2015 5:47 PM In reply to

    • Rich Laws
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    Re: Web Services GetFileDetails seems to fail with certain WS/IPE combinations

    Thanks Rob!  I'll be proactive and add those details now...  In the case I tested for the report, it was 1080i50, XDCAM-50 source media, 8 PCM audio files.   I have tried several other formats the result is the same.  We first encountered this at the NBC NYC office during a demo.  NBC is using IP 3.13 I believe and WS 3.13 (according to Jim M.)  and had the same result with 1080i60 media.  We switched our product to use a server there running WS 3.07 and the problem did not occur.  I reproduced it here with the versions I posted. (what we have installed here...)

  • Tue, May 5 2015 5:49 PM In reply to

    • robg
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    Re: Web Services GetFileDetails seems to fail with certain WS/IPE combinations

    OK, thanks for the info. I'll get back to you once I hear from the developers.

    - Rob

     

  • Thu, May 7 2015 3:37 PM In reply to

    • Rich Laws
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    • Joined on Wed, Oct 17 2012
    • Posts 91
    • Points 875

    Re: Web Services GetFileDetails seems to fail with certain WS/IPE combinations

    Hi Rob,

    Some more data on this... We were able to resolve this by updating the ISIS client on the IPE from 4.7.3 to 4.7.4.  It seems that there is some issue with in interaction with ISIS when there are a lot of workspaces when using the newer Web Services versions.  Not sure exactly what the difference is.  Dave P. suggested that we try this and it seems to have worked.  We'll keep beating it up to make sure...

    Rich

     

     

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