Avid Symphony

Re: Major Color Correction Bug SNDX wp 8400 ver. 3.5.1

FranzK — Wed, 17 Jun 2009 16:37:26 GMT

Yep, thanks for posting this John. I'd found this bug but hadn't had time yet to work out if it was a software problem or something else. This'll save a lot of time...

Re: Major Color Correction Bug SNDX wp 8400 ver. 3.5.1

Ra-ey Saleh — Sat, 13 Jun 2009 02:31:02 GMT

Thanks for the heads up, John.

Ra-ey

Re: Major Color Correction Bug SNDX wp 8400 ver. 3.5.1

John Moore — Sat, 13 Jun 2009 00:48:24 GMT

Just heard from Avid and they have a patch. I'm requesting this be refered to as the first official "Rubin" bug. ;-)

John Moore
Barking Trout Productions
Studio City, CA
bigfish@pacbell.net

--- On Thu, 6/11/09, J Hollywood <geoff.hollywood@avid.com> wrote:

From: J Hollywood <geoff.hollywood@avid.com>
Subject: Fix for Color Correction Issue
To: "bigfish@pacbell.net" <bigfish@pacbell.net>
Date: Thursday, June 11, 2009, 8:22 AM

Hi John,

A colleague of mine saw your post on the yahoo forums about the color correction behavior and I wanted to let you know that Avid was made aware of the issue within the last week and we already have a fix that is literally hot off the press.

I have posted the patch at the FTP link below. This is NOT a full installer - so no need to uninstall your existing 3.5 install. Just unzip the installer and launch it. It will walk you through the process.

ftp://avidcsdownload:243spdr04@ftp.avid.com/Barking_Trout

I've also created a case for you, 00607526, to have for a record of the issue and the fix.

Please let me know if you have any further problems. If we do not hear back from you within 5 days I will assume the issue is resolved and we'll close out the case.

Thank you for choosing Avid John!

Geoff Hollywood
Supervisor DS/Nitris Technical Support | Video Customer Success

Avid
1 Park West - B1
Tewksbury, MA 01876
United States
geoff.hollywood@avid.com

t + 1 (978) 275-2031

We're Avid. Learn more at www.avid.com

Major Color Correction Bug SNDX wp 8400 ver. 3.5.1

John Moore — Sat, 13 Jun 2009 00:47:12 GMT

Most of the way through an hour long show I discovered that on an HP 8400 SNDX the non linear application of corrections has a bug. I've noticed that color correction applied forward in the sequence, either source clip name or master clip do not always enable the Master Gain and Master Setup parameters. The numbers will reflect the correction but the enable button isn't on. some of the time. Usually when I find the first error subsequent non linear applied corrections will have the error. Enabling the parameter button fixes the shot. It seems that correcting the enable button error and then saving the correction to a bucket and then removing the correction from the clip and then reapplying the correction from the bucket fixes the subsequent clips. This is a major pain in the tush!!!! I had to go back through the entire show shot by shot to see which corrections were at fault. It's 3:30 am I have better things to do. I don't know if this is a problem unique to this system but I haven't seen this on other SN classics or a mac based SNDX, but none of those systems were 3.5.1. Anybody else getting bit by this?