Latest post Fri, Dec 7 2012 8:39 PM by gustyk. 24 replies.
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  • Tue, May 17 2011 7:49 PM

    • Martin
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    • Beesd, NL
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    Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Direct after starting the installation of AVID Studio (upgrade from pinnacle studio 14), the sytem returns errors and aborts the installation:
    1) kb981266 not available on the computer. 
    2) The path my videos contains an invalid character
    3) The wizard is closing (without installation).

    My system: Windows 7 on a HP Pavilion Elite HPE (Intel i7)

    Who can help me with this?
    Thanks, Martin

    Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz 7,5 6,6 Bepaald door laagste score Geheugen (RAM) 6,00 GB Grafisch NVIDIA GeForce GT 230 Grafische... [view my complete system specs]
  • Tue, May 17 2011 7:52 PM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Martin:

    You need to post this in the Pinnacle Studio Forum.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Tue, May 17 2011 7:54 PM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Avid Studio is actually a Pinnacle product, the community forum is here.

     

    Avid:  Are you seeing how confusing it is that you renamed the product "Avid"?

    Symphony 8.0 w/Matrox MXO2 Rack, HP z420, Windows 7 Professional 64-Bit, QT v7.7.x, Hexa Core 3.2GHz, 16GB RAM, nVidia Quadro Series 2000 & nVidia... [view my complete system specs]

    "There are few technological barriers.  You can fix almost anything if you throw enough money at it."
    *******************************
    Randall L. Rike, ACI, ACSR Mac*Win*Unity*ISIS*DS
    Systems Engineer @ Discovery Studios West
    (wwld)

  • Wed, Oct 5 2011 11:46 PM In reply to

    • reveddie
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    • Points 15

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Marvin:

        Did you receive a fix for this problem?  I am having the same problem, but don't know where to go for the fix.

     

    Thanks, Ed

  • Thu, Oct 6 2011 12:06 AM In reply to

    • Martin
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    • Joined on Tue, May 17 2011
    • Beesd, NL
    • Posts 4
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    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    No, a lot of contact with Avid/Pinnacle, but no solution. NoSuper AngryAngry

    Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz 7,5 6,6 Bepaald door laagste score Geheugen (RAM) 6,00 GB Grafisch NVIDIA GeForce GT 230 Grafische... [view my complete system specs]
  • Thu, Oct 6 2011 12:10 AM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Martin, who at Avid have you been in touch with regarding this? Do you know if this issue had been previously escalated and assigned a bug number?

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Thu, Oct 6 2011 12:25 AM In reply to

    • Martin
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    • Joined on Tue, May 17 2011
    • Beesd, NL
    • Posts 4
    • Points 100

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

     

    Case : 01632506
    Daniel Goossens
    Avid Pinnacle Technical Support

    Case : 01664874

    Entered By : Lotte Niemi

     

     

     Case : 01597358

    Entered By : Jon Tisor

     

     

    Aadje James
    Avid Pinnacle technische support

    Entered By : Customer ( Integration) Maria

    Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz 7,5 6,6 Bepaald door laagste score Geheugen (RAM) 6,00 GB Grafisch NVIDIA GeForce GT 230 Grafische... [view my complete system specs]
  • Thu, Oct 6 2011 1:43 AM In reply to

    • Marianna
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    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Martin,

    Let me see if I can get the stuido techs working this.  I know they read the studio forums so you are better off posting to that site. 

    Stand by......... I will email them tonight.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Thu, Oct 13 2011 8:34 PM In reply to

    • Martin
    • Not Ranked
    • Joined on Tue, May 17 2011
    • Beesd, NL
    • Posts 4
    • Points 100

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Hello Marianna,

    Have you had any response? any solution, something to try out?

    Regs, Martin

    Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz 7,5 6,6 Bepaald door laagste score Geheugen (RAM) 6,00 GB Grafisch NVIDIA GeForce GT 230 Grafische... [view my complete system specs]
  • Mon, Oct 31 2011 10:41 AM In reply to

    • vopa
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    • Joined on Mon, Oct 31 2011
    • Posts 2
    • Points 40

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Hi,

    I'm having the same problem and still no solution (Point 1 - program close). AVID worked fine and now after several Updates a.s.o. the program closes after the startup windows.

     

    [WIN7 64Bit] ...

     

    The Installation of KB981266 does not work (wrong version for my computer) ...

     

    KR,

     

     

    Lenovo X220 8GB Ram Win7Prof[64Bit] 128GBSSD

  • Tue, Nov 1 2011 6:58 AM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    it might help if you publish your system specs in your profile to get some useful information

    Dell Precision 670, Xeon 3Ghz 3GB Memory 1 x 250 systemdisk, Gb 2x500 Gb datadisks, 4x 1Tb datadisks, Soundblaster Audigy, Quadro FX 1400, MC latest, Mojo... [view my complete system specs]

    http://www.AvidUserGroup.NL fcp2avid

    "The Technology Is Not Guilty" - Nicolas Philibert quoted in "Documentary in the digital age" by Maxine Baker (2006)

  • Tue, Nov 1 2011 8:41 AM In reply to

    • vopa
    • Not Ranked
    • Joined on Mon, Oct 31 2011
    • Posts 2
    • Points 40

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Hi,

     

    thx. Ya see included.

     

    Lenovo X220 8GB Ram Win7Prof[64Bit]-SP1 128GBSSD - with all updates .....

    Lenovo X220 8GB Ram Win7Prof[64Bit] 128GBSSD

  • Wed, Nov 2 2011 11:03 AM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    well... system specs means that you publish all relevant details: what hardware, what graphics card, what audio card, QT version, driver versions, software versions, whant kind of software? etc. etc. Did I say detailed? ;)

     

    You are on the media composer forum. The previous poster had a avid - pinnacle program. That has its own forum. So if you also on A-P then you might be better off to post on that forum.

    Dell Precision 670, Xeon 3Ghz 3GB Memory 1 x 250 systemdisk, Gb 2x500 Gb datadisks, 4x 1Tb datadisks, Soundblaster Audigy, Quadro FX 1400, MC latest, Mojo... [view my complete system specs]

    http://www.AvidUserGroup.NL fcp2avid

    "The Technology Is Not Guilty" - Nicolas Philibert quoted in "Documentary in the digital age" by Maxine Baker (2006)

  • Wed, Nov 2 2011 12:00 PM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    Vopa:

    Here is what we need for your system specifications. Click on your name, then "edit my profile", then "profile options" to get to the appropriate text field. Once completed, your specs will be a part of every post you make.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Feb 13 2012 11:38 PM In reply to

    Re: Installation error: kb981266 not available on the computer. the path my videos contains an invalid character the wizard is closing (without installation).

    i have a problem: error KB981266

    Not as the problem solves. I need urgent help Plis. My name is Homer

    //////////

    win 7 64bits

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