Latest post Fri, May 6 2011 6:46 AM by Marc. 4 replies.
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  • Thu, May 5 2011 10:07 AM

    • Marc
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    • Joined on Tue, Aug 3 2010
    • Germany
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    Free upgrade from MC4 - 500 Internal server error !

    Hello,

    I tried to update my Media Composer 4.0.5 Academic Software on the Avid Support Page. I used this page:

    http://www.avid.com/de/support/upgrade-academic-free

    But after I had given my data, there was an error message:

    Server Error

    500 - Internal server error.

    There is a problem with the resource you are looking for, and it cannot be displayed.

     

    I tried it with Firefox and with Microsoft Explorer but nothing worked. Is there a problem with my browser or with my internet connection ? Is there another way to get this update ? I've registered my MC4 software.

    Thank you for your help.

    Best Wishes,

    Marc

    Avid Media Composer 4.0.5. and PC Intel Core i5 750 2.67 GHz 4 GB Ram, Creative Soundblaster X-Fi Xtreme Audio Card, Nvidia GeForce 9800 GT 1024 MB with... [view my complete system specs]
  • Thu, May 5 2011 11:29 AM In reply to

    Re: Free upgrade from MC4 - 500 Internal server error !

    Moving this thread to the Community Issues Forum so the system administrators get alerted.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Thu, May 5 2011 11:34 AM In reply to

    • Marc
    • Not Ranked
    • Joined on Tue, Aug 3 2010
    • Germany
    • Posts 4
    • Points 35

    Re: Free upgrade from MC4 - 500 Internal server error !

    Ok, thank you.

    Avid Media Composer 4.0.5. and PC Intel Core i5 750 2.67 GHz 4 GB Ram, Creative Soundblaster X-Fi Xtreme Audio Card, Nvidia GeForce 9800 GT 1024 MB with... [view my complete system specs]
  • Thu, May 5 2011 5:58 PM In reply to

    • Marianna
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    Re: Free upgrade from MC4 - 500 Internal server error !

    Marc,

    All set now....  US was ok but the others were pointing to the incorrect page.  This has been resolved.  Try again at  :

    http://apps.avid.com/register/FreeAcademicUpgrade.asp

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, May 6 2011 6:46 AM In reply to

    • Marc
    • Not Ranked
    • Joined on Tue, Aug 3 2010
    • Germany
    • Posts 4
    • Points 35

    Re: Free upgrade from MC4 - 500 Internal server error !

    Thank you for the quick help. Yes, it worked.

    Nice Weekend and best Wishes.

    Avid Media Composer 4.0.5. and PC Intel Core i5 750 2.67 GHz 4 GB Ram, Creative Soundblaster X-Fi Xtreme Audio Card, Nvidia GeForce 9800 GT 1024 MB with... [view my complete system specs]
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