Latest post Sat, Feb 19 2011 5:11 AM by luca.mg. 10 replies.
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  • Wed, Feb 16 2011 2:09 PM

    Capture Error Message

    Whenever I try capturing and highlight the video or either audio channel I get this. Please help!

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

  • Wed, Feb 16 2011 2:29 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,582
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    Re: Capture Error Message

    Do the project's settings match the camera/deck/tape settings as for frame rate and size? Are You running the default Win 7 firewire driver or the legacy ones? The DIO error is a Digital Input Output error, it could be anything from faulty cables to wrong settings, driver conflicts, hadware failures, if You search the forum for the error message You'll find plenty of info and potential fixes.

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Fri, Feb 18 2011 1:20 PM In reply to

    Re: Capture Error Message

    Anyone?  Major capture error?  Video waiting to be worked sitting on a tape here.  Nothing is wrong with my HDV device.  What's up Avid?  Support?

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

  • Fri, Feb 18 2011 1:47 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,582
    • Points 65,470

    Re: Capture Error Message

    You didn't answer the questions in my previous post, did You search the forum for the error message? What is an nVidia GeForce FX 1800 card? If You're not running a qualified card that could be the source of the problem. And what about nVidia driver and QuickTime? Are they on the recommended versions? You may also want to check the MC 5.0.3 readme and the patch 7r readme to see if MC 5.0.3.7r fixes some capture problems, which going by memory I believe it does. And if You do update MC and are on a software license don't forget to deactivate MC before uninstalling.

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Fri, Feb 18 2011 11:23 PM In reply to

    Re: Capture Error Message

    I did search for the error message, and didn't find anything that helped.

    An nVidia GeForce FX 1800 card is a higher-end AVID and Quicktime compatible video card. 

    They are set to recommended versions.

    I spoke with a rep at AVID at the end of December b/c of this issue and he was able to guide me through fixing it, but whatever he had me do, I can't recall, and the same error message is popping up.

    I have uploaded about 35 hours of footage with this camera previously with all the same settings and have no idea why all of a sudden I'm getting this issue.

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

  • Fri, Feb 18 2011 11:58 PM In reply to

    Re: Capture Error Message

    @luca

    I don't believe that Quadro's are only compatible with MC.

    But that's me. We have discuss this enough times.

    But how a viewing device can affect capturing.

    MC has had always problems with HDV.

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(390.77)|Samsung 850 Pro SSD(OS) 256 GB|2x2TB WD RE4@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2018.12 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Sat, Feb 19 2011 1:00 AM In reply to

    Re: Capture Error Message

    sverkalo:
    MC has had always problems with HDV.
    For me HDV has always been overly sensitive to camera / deck settings (especially those that can do DV and HDV) then further compounded by the need to get the capture project settings absolutely right for the incoming media format.

  • Sat, Feb 19 2011 1:13 AM In reply to

    Re: Capture Error Message

    SeanJMcCoy:

    Anyone?  Major capture error?  Video waiting to be worked sitting on a tape here.  Nothing is wrong with my HDV device.  What's up Avid?  Support?

    Sean, just want to make sure that you know that these Forums are not official Avid tech support. We are editors just like you all over the world who voluntarily try to help other users. If you feel you need tech support, you should call 1-800-800-2843 to get a case started. If you have the top level assurance contract, you have access to 24/7 tech support.

     

     

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Sat, Feb 19 2011 1:18 AM In reply to

    Re: Capture Error Message

    AndrewAction:

    sverkalo:
    MC has had always problems with HDV.
    For me HDV has always been overly sensitive to camera / deck settings (especially those that can do DV and HDV) then further compounded by the need to get the capture project settings absolutely right for the incoming media format.

    Yes, this is better than what I wrote which was more general.

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(390.77)|Samsung 850 Pro SSD(OS) 256 GB|2x2TB WD RE4@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2018.12 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Sat, Feb 19 2011 1:26 AM In reply to

    Re: Capture Error Message

    Here's what you'll find on the Avid Knowledge Base regarding DIO errors.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Sat, Feb 19 2011 5:11 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,582
    • Points 65,470

    Re: Capture Error Message

    luca.mg:
    Do the project's settings match the camera/deck/tape settings as for frame rate and size?
    This quote from my first reply is the same that both sverkalo and Andrew are writing about...

    The nVidia card it's either a Quadro FX or a GeForce: it's two different product lines, Avid only supports Quadro FX cards, other cards may or may not work, and George, yes the wrong video card or driver may affect capture as the incoming video has to be displayed in the composer monitor; this is very likely an I/O error, as I wrote in my first reply, probably due to a project and camera/deck settings mismatch, but when troubleshooting all of the hypothesis have to be taken into consideration.

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

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