First time poster.
I am trying to upgrade from version 3 with a dongle to version 5 without the dongle.
I rang the European support number but they require a code in order to talk to someone!
There is no documentation that I can find from moving from a dongle to no dongle, the documentation
that accompanies the software upgrade talks about flashing the dongle to update it to use with version 5.
But I do not want to use this dongle.
Can anybody point me in the right direction on how this can be achieved..
It is for a new Install on a new Macbook Pro 17" , Running 10.6
Just plug in your Dongle and, after you launch the sofware, choose to use the software activation option. Your system will activate and your dongle will be deactivated.
In agreement, Unity. In Disagreement, Discussion. In all things, Charity.
Ive installed the software
Which option do I use
I want to activate my software using internet
I want to activate by phone
I want to activate my software using my dongle
I want to activate using my companys licensing cert
I have added the dongle in and booted the system and clicked software Licensing
It noe asks for my system ID and serial number, however you cannot use numbers when trying to input the code..
anyone else can help?
You cannot use Numercial numbers when up putting in sys ID serials..
So Im stuck.
Call European support and select option 2 for help with dongle/software activation problems. The call is free.
"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)
Carl Amoscato | Freelance Film & Video Editor | London, UK
Tried all day but it says you need a support code number
I just gave it a try (using + 31 20 654 5530) and they're closed, so I couldn't try it out to see what's wrong with it. They'll be open again at 0900 Central European Time.
If you're desperate you could call the US office at +1 800 800 2843 and select option 2 and then option 2 again for software activation help. I just tried and was able to get through without a support code.
I'm afraid that's the best we can do on the forum, as we're all just editors who volunteer to help out here. You might also contact Todd (BLKDOG) who answered before; he works for Avid and is good at sorting out this kind of thing.
Hi, just wondered what the outcome with this was!
BTW, by not using the dongle, does that mean you can run AMC in 64bit?
No. the software is a 32 bit application no matter how you run it.
Also, the serial number does not have numerical characters in it. It is different from your system ID and should be printed on the inside cover of your getting started guide manual if you recieved one.
Simce you work for Avid i hope you don't mind me asking some questions:
1) Why is Avid still 32bit?
2) Is a 64bit version in development?
3) If i run AMC on a Mac Pro, do i have to switch the Mac to 32bit for AMC to work, or do i leave the Mac in its default 64bit and AMC will simply use only 32bit of it (sorry if that's a dumb question, but i'm just a humble editor )
Big thanks if you can answer those (thanks anyway if u can't )
Duncan:Simce you work for Avid i hope you don't mind me asking some questions
BLKDOG will probably be along soon, but just in case, I thought I'd answer, too. First, though, you should know that asking a question (or three) that is totally unrelated to the original topic of the thread is called "hijacking" and it's considered somewhat rude.
In the future, if you want to ask a specific person a specific question, I'd suggest using the "Contact" button on one of their posts.
Now, on to your questions.
1. Not sure how to answer this. It's still 32 bit because it's not 64 bit yet.
3. One of the Mac guys will have to handle this one.
Hi camoscato. Thanks for the heads up on the T&C, didn't intend to be rude. What made me think of the 64/32bit issue was that i read somewhere that it was because of the dongle that MC had to run in 32bit. No idea if that's true. As you said, maybe BLKDOG, or one of the other mac guys can answer. Hopefully thegrifter will be interested, apologies if not.
When you start up your Mac using the 32-bit kernel, 64-bit apps will still run as 64-bit. Conversely, when you start up in 64-bit, some 32-bit apps won't work.
Must think of something clever to go here...
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