Latest post Wed, Feb 9 2011 5:38 AM by hbrock. 16 replies.
Page 1 of 2 (17 items) 1 2 Next >
Sort Posts: Previous Next
  • Thu, Feb 3 2011 11:17 AM

    • thegrifter
    • Not Ranked
    • Joined on Thu, Feb 3 2011
    • Posts 5
    • Points 55

    Upgrade from Media Composer dongle to dongle free

    Hi

     

    First time poster.

     

    I am trying to upgrade from version 3 with a dongle to version 5 without the dongle.

    I rang the European support number but they require a code in order to talk to someone!

    There is no documentation that I can find from moving from a dongle to no dongle, the documentation

    that accompanies the software upgrade talks about flashing the dongle to update it to use with version 5.

     

    But I do not want to use this dongle.

     

    Can anybody point me in the right direction on how this can be achieved..

     

    It is for a new Install on a new Macbook Pro 17" , Running 10.6

     

    Thanks

     

     

  • Thu, Feb 3 2011 11:35 AM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,664
    • Points 225,420
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Just plug in your Dongle and, after you launch the sofware, choose to use the software activation option. Your system will activate and your dongle will be deactivated.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Feb 3 2011 12:06 PM In reply to

    • thegrifter
    • Not Ranked
    • Joined on Thu, Feb 3 2011
    • Posts 5
    • Points 55

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Thanks

     

    Ive installed the software

    Which option do I use

    I want to activate my software using internet

    I want to activate by phone

    I want to activate my software using my dongle

    I want to activate using my companys licensing cert

  • Thu, Feb 3 2011 12:13 PM In reply to

    • thegrifter
    • Not Ranked
    • Joined on Thu, Feb 3 2011
    • Posts 5
    • Points 55

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    I have added the dongle in and booted the system and clicked software Licensing

     

    It noe asks for my system ID and serial number, however you cannot use numbers when trying to input the code..

  • Thu, Feb 3 2011 4:51 PM In reply to

    • thegrifter
    • Not Ranked
    • Joined on Thu, Feb 3 2011
    • Posts 5
    • Points 55

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    anyone else can help?

     

    You cannot use Numercial numbers when up putting in sys ID serials..

     

    So Im stuck.

     

     

  • Thu, Feb 3 2011 5:01 PM In reply to

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi,

    Call European support and select option 2 for help with dongle/software activation problems.  The call is free.

    ciao,
    Carl 

    Media Composer | Software (8.0) w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 8.1 Pro 64, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Feb 3 2011 5:07 PM In reply to

    • thegrifter
    • Not Ranked
    • Joined on Thu, Feb 3 2011
    • Posts 5
    • Points 55

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi Carl

     

    Tried all day but it says you need a support code number

  • Thu, Feb 3 2011 5:16 PM In reply to

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi

    I just gave it a try (using + 31 20 654 5530) and they're closed, so I couldn't try it out to see what's wrong with it.  They'll be open again at 0900 Central European Time.

    If you're desperate you could call the US office at +1 800 800 2843 and select option 2 and then option 2 again for software activation help.  I just tried and was able to get through without a support code.

    I'm afraid that's the best we can do on the forum, as we're all just editors who volunteer to help out here.  You might also contact Todd (BLKDOG) who answered before; he works for Avid and is good at sorting out this kind of thing.

    ciao,
    Carl 

    Media Composer | Software (8.0) w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 8.1 Pro 64, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Feb 8 2011 7:00 PM In reply to

    • Duncan
    • Not Ranked
    • Joined on Fri, Feb 15 2008
    • London
    • Posts 21
    • Points 280

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    thegrifter...

    Hi, just wondered what the outcome with this was!

    BTW, by not using the dongle, does that mean you can run AMC in 64bit?

    Mac Pro 3.33GHz 6-Core Intel Xeon "Westmere", 12 GB memory. Avid Xpress Pro v.5.6.3 [view my complete system specs]
  • Tue, Feb 8 2011 7:03 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,664
    • Points 225,420
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    No. the software is a 32 bit application no matter how you run it.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Tue, Feb 8 2011 7:05 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,664
    • Points 225,420
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Also, the serial number does not have numerical characters in it. It is different from your system ID and should be printed on the inside cover of your getting started guide manual if you recieved one.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Tue, Feb 8 2011 9:39 PM In reply to

    • Duncan
    • Not Ranked
    • Joined on Fri, Feb 15 2008
    • London
    • Posts 21
    • Points 280

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi BLKDOG.

    Simce you work for Avid i hope you don't mind me asking some questions:

    1) Why is Avid still 32bit?

    2) Is a 64bit version in development?

    3) If i run AMC on a Mac Pro, do i have to switch the Mac to 32bit for AMC to work, or do i leave the Mac in its default 64bit and AMC will simply use only 32bit of it (sorry if that's a dumb question, but i'm just a humble editor Confused  )

     

    Big thanks if you can answer those (thanks anyway if u can't Smile)

    Mac Pro 3.33GHz 6-Core Intel Xeon "Westmere", 12 GB memory. Avid Xpress Pro v.5.6.3 [view my complete system specs]
  • Tue, Feb 8 2011 9:54 PM In reply to

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi Duncan,

    Duncan:
    Simce you work for Avid i hope you don't mind me asking some questions

    BLKDOG will probably be along soon, but just in case, I thought I'd answer, too.  First, though, you should know that asking a question (or three) that is totally unrelated to the original topic of the thread is called "hijacking" and it's considered somewhat rude.  

    In the future, if you want to ask a specific person a specific question, I'd suggest using the "Contact" button on one of their posts.

    Now, on to your questions.

    1. Not sure how to answer this.  It's still 32 bit because it's not 64 bit yet.

    2. Speculating about the future of Avid products is prohibited by the Terms of Use you agreed to when you signed up.  Asking about the future development of Avid products isn't necessarily speculating, but it's close, and at any rate Avid doesn't often say what they're planning for the future.  The short answer is, "Nobody knows and we're not supposed to ask."

    3. One of the Mac guys will have to handle this one.

    ciao,
    Carl 

    Media Composer | Software (8.0) w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 8.1 Pro 64, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Feb 8 2011 11:14 PM In reply to

    • Duncan
    • Not Ranked
    • Joined on Fri, Feb 15 2008
    • London
    • Posts 21
    • Points 280

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    Hi camoscato. Thanks for the heads up on the T&C, didn't intend to be rude. What made me think of the 64/32bit issue was that i read somewhere that it was because of the dongle that MC had to run in 32bit. No idea if that's true. As you said, maybe BLKDOG, or one of the other mac guys can answer. Hopefully thegrifter will be interested, apologies if not.

    Mac Pro 3.33GHz 6-Core Intel Xeon "Westmere", 12 GB memory. Avid Xpress Pro v.5.6.3 [view my complete system specs]
  • Tue, Feb 8 2011 11:16 PM In reply to

    • hbrock
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Santa Monica, CA
    • Posts 4,844
    • Points 55,930
    • Moderator: Avid Xpress Pro Mac
      Moderator: MCA Mac
      Moderator: Media Composer Getting Started

    Re: UPGRADE FROM MEDIA COMPOSER DONGLE TO DONGLE FREE

    When you start up your Mac using the 32-bit kernel, 64-bit apps will still run as 64-bit.  Conversely, when you start up in 64-bit, some 32-bit apps won't work.

    MacPro, MacBook Pro and a Cube (masquerading as a kleenex dispenser). [view my complete system specs]

    Must think of something clever to go here...

Page 1 of 2 (17 items) 1 2 Next >

Avid Technology, Inc. brands:
M-Audio  |   Sibelius  |   Pinnacle Systems  |  

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller