Latest post Wed, Jun 23 2010 12:27 PM by Larry Rubin. 43 replies.
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  • Fri, Jun 11 2010 5:52 PM In reply to

    • milzo68
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    • Joined on Sat, May 1 2010
    • Posts 31
    • Points 425

    Re: Trial MC5 Error !

    I have executed the listed procedures Nothing to make does not work

    MC 6,0 , HP Z400,Windows 7 Ultimate 64bit , Xeon W3580 3,33 GHz, 6 GB , Nvidia Quadro FX 3800 1GB , 1 TB HD [view my complete system specs]
  • Fri, Jun 11 2010 7:21 PM In reply to

    • Sergi Lladó
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    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: Trial MC5 Error !

    It didn't work for me either. Any other suggestions?

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Sat, Jun 12 2010 11:19 PM In reply to

    • kamrat
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    • Joined on Thu, Oct 13 2005
    • Posts 20
    • Points 270

    Re: Trial MC5 Error !

    I have the same problem on my laptop. Using windows 7, 32-bit. Let me describe what happens in more detail.

    When trying to run the application the first thing that happens is that I get a message box saying: "No Software license was found. Please contact customer support." The top of the window with the error message says "Avid Media Composer". (The MC-application window is full screen in the background but without any contents.)

    After pressing the OK-button the exact same dialog box appears again and I have to press OK once more.

    After that I get the "Welcome to media composer"-dialog box where I can select what activation method I want to use. I select trial and press CONTINUE. After that the application just quits. It does not crash with an error message - it just shuts down.

    The same thing happens again everytime I try running the application. The trial period seems to have started since the registration dialog says that I have 30 days left of my trial period.

    I have checked write access to the two folders and that does not seem to be the problem. I have also tried reinstalling the application without success.

     

     

  • Sun, Jun 13 2010 10:42 AM In reply to

    • milzo68
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    • Joined on Sat, May 1 2010
    • Posts 31
    • Points 425

    Re: Trial MC5 Error !

    UP

    MC 6,0 , HP Z400,Windows 7 Ultimate 64bit , Xeon W3580 3,33 GHz, 6 GB , Nvidia Quadro FX 3800 1GB , 1 TB HD [view my complete system specs]
  • Sun, Jun 13 2010 4:29 PM In reply to

    • pointer
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    • Joined on Fri, Jun 20 2008
    • Greece
    • Posts 11
    • Points 125

    Re: Trial MC5 Error !

    It 's called BUMP in this forum.

    Is there a chance your system is dualboot? If this is the case, is your system drive C or D?

    If it 's D, then maybe MC is trying to write in C while loading, although it has created the folders in D during installation. Just a thought. Hmm 

    Asus P4P800 deluxe,P4-3.0 GHz Northwood, 2G Ram, Quadro 4 900 xgl driven by 84.26, dual boot XP sp2 both, MC 2.7.7 and MC 3.0, also a Fujitsu-Siemens... [view my complete system specs]

    ...and what happens if I press this button?...

  • Sun, Jun 13 2010 5:38 PM In reply to

    • Sergi Lladó
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    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: Trial MC5 Error !

    Not in my case...

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Sun, Jun 13 2010 9:54 PM In reply to

    • milzo68
    • Not Ranked
    • Joined on Sat, May 1 2010
    • Posts 31
    • Points 425

    Re: Trial MC5 Error !

    Not in my case...   Idem !

    MC 6,0 , HP Z400,Windows 7 Ultimate 64bit , Xeon W3580 3,33 GHz, 6 GB , Nvidia Quadro FX 3800 1GB , 1 TB HD [view my complete system specs]
  • Sun, Jun 13 2010 9:58 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,731
    • Points 226,380
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: Trial MC5 Error !

    Has anyone here tried a full unistall of the application and then a reinstall? Were any of you running MC 4 on Win 7 prior to this?

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Mon, Jun 14 2010 12:15 AM In reply to

    • Sergi Lladó
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    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: Trial MC5 Error !

    I was running MC4 on Win XP SP3 32 and I had no problem. And I've also tried uninstall and reinstall and nothing.

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Mon, Jun 14 2010 12:21 AM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,731
    • Points 226,380
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: Trial MC5 Error !

    I have helped a couple of people with this problem and both of them were running MC 4 before installing MC5. A reinstall of the OS and MC cleared up the issue.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Mon, Jun 14 2010 7:29 AM In reply to

    • Sergi Lladó
    • Not Ranked
    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: Trial MC5 Error !

    In fact, I made a partition and installed Win7 and it worked perfect, so maybe I'm gonna move to Win7 or try to reinstall win xp. Thanks for the help guys!

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Mon, Jun 14 2010 4:21 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 17,731
    • Points 226,380
    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: Trial MC5 Error !

    Are any of you that are experiencing this problem trying to open a Bin or project from a previous trial version of the software?

    In other words, is this project from a trial version of MC4?

     

    Can you open up a new project?

     

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Mon, Jun 14 2010 4:56 PM In reply to

    • pointer
    • Not Ranked
    • Joined on Fri, Jun 20 2008
    • Greece
    • Posts 11
    • Points 125

    Re: Trial MC5 Error !

    You don't have the chance to go that far. The application shuts down (vanishes) immediately after you select trial or activation using my dongle, etc.

    kamrat, a few posts before, gives a very good description.

    Asus P4P800 deluxe,P4-3.0 GHz Northwood, 2G Ram, Quadro 4 900 xgl driven by 84.26, dual boot XP sp2 both, MC 2.7.7 and MC 3.0, also a Fujitsu-Siemens... [view my complete system specs]

    ...and what happens if I press this button?...

  • Mon, Jun 14 2010 5:18 PM In reply to

    • pebe
    • Not Ranked
    • Joined on Mon, Mar 22 2010
    • Warsaw, Poland
    • Posts 34
    • Points 465

    Re: Trial MC5 Error !

    I also have the exact same problem as kamrat described. After chosing trial, the application just quits suddenly. Im on win xp pro sp3, and before that I had mc4 on same system. But reinstalling OS is not an option really. So any other solutions so far? Still unknown what is causing that problem?

    Avid Media Composer 4.0.2 | AMD Athlon 64 X2 4400+ 2,2 GHz | Foxconn A690GM2MA | 2GB A-data DDR2 | Palit GF 8600GT 256MB DD3 Sonic+ | HDD Samsung 1TB ... [view my complete system specs]

  • Mon, Jun 14 2010 6:45 PM In reply to

    • pebe
    • Not Ranked
    • Joined on Mon, Mar 22 2010
    • Warsaw, Poland
    • Posts 34
    • Points 465

    Re: Trial MC5 Error !

    Bump.

    1 day of trial already lost. please help.

    Avid Media Composer 4.0.2 | AMD Athlon 64 X2 4400+ 2,2 GHz | Foxconn A690GM2MA | 2GB A-data DDR2 | Palit GF 8600GT 256MB DD3 Sonic+ | HDD Samsung 1TB ... [view my complete system specs]

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