Hi all,
The Liquid team is well aware of your concerns regarding Avid Liquid 7. We do monitor these forums and others out there and the moderators have made sure we are on top of your recent postings as we communicate with them regularly.
We also have a customer advocate. Marianna Montague, who monitors the forums and when necessary will put pressure on the product teams at Avid to resolve your problems. She works with the moderators directly and can be reached at marianna_montague@avid.com
Please know that we share your frustrations with version 7, specifically as it relates to DVD burning. We felt we had a good system for vetting the quality of this release and Version 7 scored very well in these metrics (similar to version 6.1). We were confident that we would stick to our plan to do an immediate Service Pack for post release issues. SP1 was posted December 23 one month after v7 shipped, just as we had done for version 6.
From there we started on Chrome HD support for version 7. While we work on this hardware support, we continue to make improvement and fixes to the core Liquid application. As with version 6.1, we have time to fix issues that have popped up since the release as well as add some small but useful features that just didn’t make the full release (see version 5.6 and 6.1).
This was a plan that had worked well in the past.
We had some initial reports with DVD output just before the holidays. However, when a global problem like “DVD doesn’t work” it needs to be broken down into component issues, reproduced and then assessed one component at a time. With big problems like this, it takes time to figure out exactly which smaller problems have cascaded down to give us the bigger problems.
Over the holidays, and these last few weeks, we have a much clearer picture of the issues you are facing. We see the issue and we can reproduce them and we are fixing them.
When? Our plan is to deviate from our initial development plan and release a SP2 in the next few weeks to resolve the highest priority issues.
Our commitment to you is to provide a forecasted date in one week. At the appropriate time we will also make an announcement on v7.1 availability.
Furthermore, I would like to reassure you that these issues have forced us to re-evaluate how we measure and manage the quality of Liquid software. We are working to reconstruct these processes for the next big release of Liquid.
I apologize for your frustrations and please know that we are doing our best to resolve them.
Thanks for your patience.
James Thill
Avid Liquid Product Manager
james_thill@avid.com
thank you kindly James,
a few weeks isn't a long time to wait for a good product.
I am absolutelly sure you are know what you are doing BUT please don't listen to anyone that wants something fast.Take your time and give us the best end product.
Pressure can mess things up.
Always here with you.
Love AL.
sverkalo
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Thank You! This is all it took. I know that the development crew has to be busy and they are concerned about the end users,but it is real nice to know what is going on. I really appreciate it.
Shan
you won't regret it turkish....in a few weeks
i've worked with avid express, and preimere...and liquid beats them both
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Jim,
Thank you. This meant a lot to all of us.
Thanks James. I'm confidant Avid wishes to produce the best quality produce from its lowest to highest product line.
Joe Sinicropi
Mr. Thill, we couldn't ask for more at this point in time. At least we all now know that AVID has people working for it, and with feelings.
I thank you for your responce and we know it must have been a hack of a time for you and your team these last few weeks, especially with our pressure.
A few words from you Mr Thill and the sky is already looking in getting brighter. We're not there yet but we are now confident that we will get there.
Keep in touch.
To be or not to be.
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