Latest post Wed, May 5 2010 3:39 AM by titohawaii. 7 replies.
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  • Tue, May 4 2010 6:11 AM

    • titohawaii
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    audio problem/bad design web pages

    i am having some problems with the audio, a springbreak code comes up sometimes. it is not a glitch in the clip i chased that down. it happens in different places at different times. since i am working with canon 5d media and all the files are on an external hard drive i think there might be some issues. i did not split the audio and video media to different drives. hey my bad, and i don't know if i can do it now. or maybe a RAM problem seems to happen when i jump around too much, i don't know. but today it crashed on initializing audio.

    i had the thought that maybe this is sound card related. i don't know sound card from anything, but maybe i thought its going bad, have a look at it. so i tried to find the systems specs on the avid web site to see if sound card might be listed.

    End problem begin rant.

    if these pages were was done in house, out source it to a high schoool student who might have a grip on the concept of A to B. how many clicks did you do before you hit loop city, i can go from anywhere on the site to bouncing between two useless self promotion pages in three clicks?

    the other "not too functional feature" is the search option these pages sport. give it a go, pop in the magic words you think will work and see if they match what the powers of editing would call it. sorry, wrong again, but here is some not so helpful post from 1995.  Web pages and search functions are pretty standard features these days.  I don't find these too helpful.

    i know i am a long way from my junior geek merit badge, but i do try to fix my problems so i can learn something. i have learnt this system from user forms, one over priced class, a few books and the manual.

    i have spent a lot of money on upgrades and system.

    think i will go re-boot my scotch bottle

    aloha

    tito  

    HP Workstation xw8200 PNY nVIDIA QUADRO FX 3450 PCI-E 4GB DDR2-400 ECC REGISTERED RAM 300GB SATA-II DRIVE (1ST) 300GB SATA-II DRIVE (2ND) ADS... [view my complete system specs]
  • Tue, May 4 2010 1:21 PM In reply to

    • Pif
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    Re: audio problem/bad design web pages

    Hi Tito, thanks for the feedback regarding your web search.

     

    I don't want to offer too much in regard to excuses regarding why the current version of the site is as it is, but I will just drop a mention to the fact that the undertaking of migrating all of digidesign.com into avid.com was an incredible lengthy process where most of the effort had to be spent on the unseen backend of the infrastructure. So unfortunately for this first phase a lot of content was simply ported over.

     

    That said, I will tell you that as of two weeks ago we continued the process of making information you need easier to find. For your specific issue, can you tell you what page you began looking for specs, and the few pages that you clicked on? If you can, I'd also like to know for each click what did you expect to find?

     

    The reason I'd like to know this information is so that we can be sure that any changes we make address the challenge you were trying to solve as quickly as possible. To me it seems like we need to 1) make it faster for you to get to the MC sys requirements page; 2) tie-in an obvious link from that page to an already filtered view of the Knowledge Base. I beleive if we had done those two steps you would have been able to spend more time reading about how to fix your problem and less time trying to navigate the web pages.

     

    Again Tito thank you for your feedback; I apologize for the inconvenience. Please let me know any other web page frustrations you might be experiencing.

     

    <Mike />

     

    Mike Pifalo - Online Mktg/User Experience

    mike.pifalo@avid.com

    Mike Pifalo

    Sr. Web Producer, Onling Mktg and User Experience

    http://www.avid.com

  • Tue, May 4 2010 1:39 PM In reply to

    Re: audio problem/bad design web pages

    Tito:

    If you go to the home page of avid.com and click on "Media Composer 5", you will see a series of tabs including "system requirements" - click on that.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Tue, May 4 2010 10:11 PM In reply to

    • titohawaii
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    Re: audio problem/bad design web pages

    OK avid.com

    media composer 5 at the top click.......so where is the system requirements tab

    click on the media composer at the bottom of the avid.com page, under product and offers and you go to the same place

    http://www.avid.com/US/products/family/media-composer  no tab there either, click on media composer learn more tab you go to http://www.avid.com/US/products/media-composer-software click on the media composer data sheet you go to http://www.avid.com/static/resources/documents/datasheets/MC_software_ds_US_sec.pdf still no system specs.

    i am not doubting they are there, maybe i can't see them due to some personal affliction, an iatrogenic malady brought on by spending to much time looking for the obvious.

    should it be of any interest, i rebooted my system and avid opened just fine and did not hang on initialling audio

    aloha

    tito

    HP Workstation xw8200 PNY nVIDIA QUADRO FX 3450 PCI-E 4GB DDR2-400 ECC REGISTERED RAM 300GB SATA-II DRIVE (1ST) 300GB SATA-II DRIVE (2ND) ADS... [view my complete system specs]
  • Tue, May 4 2010 10:24 PM In reply to

    • Pif
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    Re: audio problem/bad design web pages

    Thanks a lot Tito. So in your specific case you ran into the "can't read light gray on black" issue. About 90% of our audience also suffers from this affliction. Believe it or not, there are tabs at the top of the MC5 page; one of which is Specifications, and another is System Requirements.

     

    We are reworking the tabs to be much more visible.

     

    Thanks again Tito; am glad that you also seemed to have resolved your audio issue.

     

    <Mike />

    Mike Pifalo

    Sr. Web Producer, Onling Mktg and User Experience

    http://www.avid.com

  • Tue, May 4 2010 10:28 PM In reply to

    Re: audio problem/bad design web pages

    Tito:

    Here are the Media Composer System Requirements.  Notice the tabs, "Features, Specifications, System Requirements, Plug-ins", etc.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Wed, May 5 2010 3:38 AM In reply to

    • titohawaii
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    • Joined on Sun, May 14 2006
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    Re: audio problem/bad design web pages

    Gee Mike i finally found it.

    oh what an idiot i feel, but at least i am not a lonely idiot. if 90% of the audience find your web pages difficult to navigate i have lots of company.

    as for the audio issues we have only delayed dealing with the problem for a couple of days, but, hey 90% of people probably consider that a result

    aloha

    tito 

    HP Workstation xw8200 PNY nVIDIA QUADRO FX 3450 PCI-E 4GB DDR2-400 ECC REGISTERED RAM 300GB SATA-II DRIVE (1ST) 300GB SATA-II DRIVE (2ND) ADS... [view my complete system specs]
  • Wed, May 5 2010 3:39 AM In reply to

    • titohawaii
    • Not Ranked
    • Joined on Sun, May 14 2006
    • Hawaii
    • Posts 95
    • Points 1,240

    Re: audio problem/bad design web pages

    thanks larry i see them now

    aloha

    tito

    HP Workstation xw8200 PNY nVIDIA QUADRO FX 3450 PCI-E 4GB DDR2-400 ECC REGISTERED RAM 300GB SATA-II DRIVE (1ST) 300GB SATA-II DRIVE (2ND) ADS... [view my complete system specs]
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