WE recently installed Nitris DXes in all our rooms. Along with Interplay and a newer version of Isis. Running WinXp(SP3) on HP8600s.

Recently,we've been receiving this error message when longform outputting 1080i sequences (to either HDCAM or HDSR stock):

Exception:” HagridBase:err:0I-99148Ik_interrupt object.ccp1187 error code KLPeer_CodecFatal DecodeError Msg Card 2 Decode.Pip2CRC Error”

There is no rhyme or reason. Removing color liimiter on top track doesnt help. Neither does piece-by-piece editing. During an output,the recording ceases and the message pops up. Sometimes the otuput ceases with NO message appearing.Sometimes,rebooting helps. Or going back a few seconds and reoutputting from that point. Sometimes we can't continue at all.
This has occured with several different user settings,in several different rooms,whether using older media (that was moved over during our reinstall), or newly digitized media. Whether outputting completely-rendered sequences or expert-rendered sequences.

It's a work stopper,among the dozens of other workstop issues we've experienced with DX lately. Any clues with this? We never had 1/10th of the problems with Classic nitris that we've had with Nitris DX thus far. Simply unbelievable.
Thanks
Rob...dying a slow death in NYC

Rob, How many DX boxes do you have? Is this the only one experiencing the issue? Where do you work? Have you contacted your customer support reps about this to open a ticket yet?

Let me know and I'll try to get things rolling here. Just to let you know, I've put in dozens of DX boxes in enterprise sites all over NYC and have not yet seen this error. I'm confident we can get this sorted out.

Let me know.

Rob,

One thing that is VERY important when moving from Classic Nitris to DX is that the Bios on each CPU be restored to factory defaults before installing the DX box. Do you know if this was done during your install? Can you tell me who it was that handled your upgrade?

Hello. We havd 5 DX boxes in 5 differrent rooms,all running XP on HP8600s,

Nitris DX 3.5.4.11
Windowx XP Service Pack 3
Isis 2.0.4.1480
Avid Framework 1.2.0.148
Interplay Access 1.6.2.12135
TM Client 1.6.2

Problems has occured in 4 rooms (so far),4 different settings (all settings were created from scratch as we moved over from Classic Symph Nitris and Media Manager,and did not want to carry over older settings.
Problems have occured with older media (moved over following our last week install)...as well as newly digitized media.
When message pops up,one cannot play down either the 1080i sequence (from that point) OR the original source,.when matching in.
At times,a complete reboot is needed,either of the PC or the nitris. At times,a simple backing up on the record tape or the sequence is needed.
At times,NOTHING helps,including recreating the sequence.
This has occured when outputting ONLY LONGFORM 1080i sequences. And the problem has oppped up whether outputting to HDCAM stock OR HDSR stock.
Different rooms,different decks,different users,different projects. ONly common thread is it ONLY HAPPENS with LONGFORM 1080i digi outputs. Which,unfortunately,is at least 60% of our workflow.

I spoke with Kelly from AvidCUst suport yesterday and she is also looking into this. Right now,there are really NO workarounds for this issue. And it is only ONE of the myriad of problems we've had since installing and using the DXes last week. ALL of the other problems we've documented with Avid and have found workarounds for.

Thanks for your time...we really need an answer to THIS showstopper!

 

Rob NYC

 

 

 

 

 

BLKDOG...as for your question about BIOS,I've forwarded it to engineering. I'm not sure who handled our install specifically.

Rob

Hi Rob,

I've found the team who did your upgrade and have engaged them with Kelly to try and get this problem fixed for you ASAP. One thing I am looking at is whether or not your CPU's were completely reimaged or, at the very least, has their bios reset. Please keep Kelly up to date on your troubleshooting and let me know if things don't move along.

One thing I would like you to try for me on one system. Type ToggleHWDecode  in the console.  This will bypass the DNX encode/decode chips on the DX hardware, and then we can see if you get any sw decode errors.  If so, then we have a codecs problem and will have to troubleshoot that. Or, if this works, then Kelly should help you run Avid DX Test, and see if any errors are reported there.

Let me know what you find.

BLKDOG: I received this response from our engineering team this morning,in response to your question:

<<Avid’s install team has handled our migration. We did not use our prior workstations; new ones were purchased and installed.   The BIOS was restored to factory default.   

But I’ll look into it with the install team.>>

 

Ok, then let's do this. Let's leave this with our CS team and your Engineering team to see if they can get this sorted. Please check the troubleshooting I laid out above and keep on Customer support to get this fixed for you. The forums are kind of a low rung on the ladder for you guys as you have the top tier support contract already. I know we'll get this worked out so stay tuned and let me know if you need me to drive anything further,

Good luck.

UNderstood. I post on this forum and Creative Cow for a simple reason:
I do fulltime edit sessions,and have little time to troubleshoot. But as the only Senior Editor,I have to cross the line between my session work and troubleshooting. SO I come in early and stay late to test around my scheduled sessions, and hope for the best with some responses here from other users who may have this problem.

I understand its a new system and media management for us,so kinks need to be worked out. I'll take whatever advice I can get! Make no mistake though,we will make use of the TOp Tier support as much as possible :-)

SOme of the bugs we've experiecned with the DX (this cheif among them)...and I cant even say for certain all of the ARE bugs...are baffling. We had very little problems with our old Symphony Nitris and old Media Manager/Isis. Progress,right? Thansk again for the help...much appreciated

Rob NYC

 

If you list some of the issues you are experiencing Rob, maybe I can help to sort a few of them for you?

Top of my head? Here goes:

1) Above issue with 1080i longform edits stopping cold.

2) Dragging in a complete (shortform MPEG50-SD) sequence from Interplay into your day-of-project, in order to use this seq. as a template and revise it. Once seq. is duplicated (we  must duplicate the sedq,so pointer to original/former seq. points to orig sequence;we dont want to revise the orig sequence).We revise this now-duplicated sequence: Example: there are 2 promos in the sequence over a background. We only want to change ONE of the promos,the other will stay the same. Perhaps the background will change,perhaps not.
So:we place the new promo over a new background. New promo is moved back in a box (using 3DPIP),this promo's video layer is stepped into and a title tool visual tag added over the promo. However,when the title tool fades up in the box,the dissolve SHOWS THE LAYER UNDERNEATH the nested layer during the dissolve. Not to mention: when this occurs,now the ENTIRE :30 promo (which has this PIP placed on it) is transparent with the layer underneath the nest!! (Basically,V1 is background, V2 is nested: promo pushed back with title tool over it). workaround is having to replace  THE OTHER PROMO's video you are NOT changing in the string, and all of a sudden all the transparency goes away! I tested doing the unthinkable: bringing this SAME UNREVISED SEQUENCE in through file-open-bin..rather than through Interplay...and NONE of this happens! To me,it seems that this problem only occurs when dragging in a seq through Interplay and revising it!

3)In conjunction with # 2 above,we had another problem with DX/INterplay when using a 3D move on the promo (Blend-3D warp). As for the promo being moved back in the box over the background (all SD media,by the way) ...the video was degraded terribly (soft)...and the title tool tag looked almost defocused the farther back one moved the box! We sent an Avid person a sample of an effected sequence and he was able to duplicate this problem. He suggested using Express 3D PIP rather than 3D warp for the move and resize. We did,and the softness issue dissapeared (thank goodness),but the transparency problem resurfaced after a day or so.

4) One unexpected issue (not a bug,per se) that we were not expecting was that our DX expects all longform sequences (1080i,23.98 or MPEG50) to be COMPLETELY rendered prior to output. Not exactly a thing of joy,as we have many 2 hour 1080i seqs. riddled with efx,grfx,color limiters etc to output. Bob Russo of Avid suggested a workaround: uncheck "video safe effect mode" in dig cut menu. As long as "stop on dropped frames" is selected, everything should output fine. So far,it has. But I am leery of not everyone watching their entire output (and possibly missing graphic jitters that drop-frame stopping doesnt show. Anyway,we're OK with this solution,as its a simple one. I';ve always been leery of NOT checking video effect safe mode,but so be it. We have lots to output. Bob seesm to think the issue is we're not running VIsta 64 as our OS. This IS understandable.

ROb

 

Ok...Number one we are working on.

#2, This sounds like a software issue and not one specific to the DX. When you build this effect, inside the nest, only V1 should be blank. You should have your promo on V2 (again this is INSIDE the nest) and your titles on V3. Then, use the Fade Effect button to add keyframes inside the title effect instead of the dissolve. Does this work?

#3 sounds like a bug in the 3D warp effect. What version of the software are you guys running now?

#4 With Video Safe Mode off you should be able to output without a problem as your CPUs are fast enough.

From what version of the software did you guys upgrade?

Thanks for the help with # 1,Todd.

#2)Yes,this is exactly what we do to build the efx.ANd yes,the background layer,though not nested, shows through on the dissolve. Still an issue.

#3) Symphone NItris Dx 3.5.4.11. I dont remember what version we upgraded from...if you mean SYmphony Nitris software I"m not sure...it WAS a much older version which still enabled us to use our older version of Isis.

We upgraded to a new ISIS,as well as to DX and to Interplay. Here.,again,are our specs:

Nitris DX 3.5.4.11
Windowx XP Service Pack 3
Isis 2.0.4.1480
Avid Framework 1.2.0.148
Interplay Access 1.6.2.12135
TM Client 1.6.2

 

 

Ok so then many of the workflow issues you are experience are really software changes and not necessarily the DX box itself (#1 seems to be DX related tho).

I'm going to run up and see if I can repro your 3D problem in 4.0.3 to see if maybe it's been fixed.

Be back soon.

You're a good man! I'll be outputting a 1080i sequence as soon as I've finished building it later this afternoon.

Thanks Todd

Rob