Hi

My name is Matt Clifton - I'm writing under my wife's login, which works just fine. Mine does not. I was able to log in and post a couple of years back, but I don't recall my password, and when I use the "forgot password" link, I get to this page:

I just found an email from 2005 with my Avid communities password; I was able to update my profile through this link: http://www.avid.com/cgi/authentication/login.asp and change my password, but this new password does not seem to work on the forums. When I updated my profile, I received an email which includes this line: "Forget your password? Enter your email address at http://www.avid.com/community/personalize/forgotPassword.asp and we'll email it to you" ... but this page does not exist! I'd be happy to delete my user and create a new one if need be, but since my user name is my real name, I'd really like to be able to use it. I've tried using both Safari and Firefox on Mac OS X 10.5.8, and have cleared my cache. 

The profile-update email I received also includes the line

"Should you have any suggestions, comments, or issues regarding the
Community areas of Avid.com, e-mail communities@avid.com"

So I just tried emailing the above to "communities@avid.com" ... only to have it bounced back, address unknown. 

Is there some legacy communities code which needs to be pruned out? And can anyone help me to recover my login?

Many thanks!

Matt Clifton

Matt

Ping me off line with your login name etc.....  I am the administrator and can check/verify your account.

Send to my avid.com email address.

marianna

Marianna fixed it ... apparently I had two logins with the same email address.

Solved! Thank you!

Matt