Hi folks,

I've got an adrenaline running MC 3.1.3.2 which was working properly the other day. I was out yesterday. Today, I'm trying to capture HD material and strange things are happening.

1) Video passes through to the client monitor, but only green shows in the record view on the CPU.

2) Audio shows up in the level incidator, passes through to the monitor, but levels are completely distorted. Listening on the headphone connector on the DNA, same distorted audio.

I've installed and run the DNADiags program several times (installed once, ran many.) The SDI test fails each time. I've eliminated the video and audio cables as the culprit. I've run the firewire connection onto a PCI card, same results.

I can successfully play out, just nothing on capture.

Two questions,

1) Is the BoB dead / need replacing?

2) We're not in service contract, but the system was purchased three years ago this comming October. Is it still covered under warrantee as is the VideoRAID that was purchased along side?

Thanks!

--G

gspfilmworks:

1) Is the BoB dead / need replacing?

Have you tried reseating the audio & video boards? Cleaning the boards will also help.

gspfilmworks:

2) We're not in service contract, but the system was purchased three years ago this comming October.

Adrenaline has a standard 3-yr warranty.

gspfilmworks:

Is it still covered under warrantee as is the VideoRAID that was purchased along side?

And videoraid has a 5-yr warranty.

If you work in an SD project, do you still see green video?

On that same subject, remove the HD module from the DNA assembly and try a new SD project.  The above
warranty for the Adrenaline is for the empty DNA box only.  Avid standard warranty on printed circuit boards
is one year.

Back in Meridien days, green video was often times caused by the failure of either the 3D fx module or the daughter
board to the video board.  One could disable the fx module when launching the Avid by holding the F + X keys on the
the keyboard when launching.  That would be the first thing I would do,  Worth a shot.

HTH 

Thanks for the input guys.

I've tried re-seating the DNA card only. No change. I can work in SD, capture and Output. I've narrowed the problem to be the HD-SDI Input only. Both outputs are fine.

I'll try the "F+X" trick on Monday and see what happens. I'll also try the "New SD project with removed DNA card" and see if that does anything.

I'm a little concerned that the DNA card only carries a 1 year warranty, while the rest of the box has a three year. Doesn't seem to make sence. I'm obviously going to have to call some on Monday about all of this.

Again, thanks for your input!

Hi, have you checked ref and HD ref? DNA's do not like when reference is not ok.

I haven't checked the ref. I'll double check it, but if the ref was bad, SD would be all screwed up as well. SD is fine. Both my HD and SD ref are coming from and AJA Gen10 (one source). It's unlikely only one ref is bad, but worth double checking.

Thanks for the idea! Keep 'em coming!

--G

Update: (I could use JPC's input here)

I've tried the "F+X" trick, no dice. However, when I did this, all the media for the project went off line. I went into the console to do and "alldrives" command and the console was going crazy with the folloing error message:

"DecodeForDisplayFrame error: HDCODEC error in Huffman Decode. Decode frame failed"

This was going on as I had the capture tool open with the HD-SDI input for both video and audio.

I've re-tested the SD input and all is fine so I don't think re-seating the Standard Def board is going to do anything. I've also rolled back MC to version 3.05 in order to re-flash the BoB. That had no effect. Had to re-flash again, once I up-dated MC to 3.1.3.2, again no joy. I've even hooked up the BoB to another CPU, same problems. So this is definately looking like a toasted DNA.

Any additionaly thoughts or suggestions are appreciated!

--G

Hmm, Indeed seems the HD-SDI input is toast. I also had to send an HD board back to avid for replacement with a different problem. Seems the HD boards are a bit sensetive.

Here's a fine "How-do-you-do?"

Just got the replacement board from Avid ($1,995 BTW) and "Hey Presto!"......... Same problem. So much for replacement boards. I did have to flash the board upon start up of the software, to be expected. But not having the issue corrected is a REAL problem!!!!

Time to call Avid AGAIN, go through the prompts AGAIN and tell them that this is NOT working AGAIN and force them to wave the $499 one time calling fee for troubleshooting.

This is going to be a long day.

--G

Maybe they send you back your own board? Did you mark yours before sending it?

Hate to give you the bad news but yourold board was probably ok. Your problem most likely is tri-level sync which you need for HD. SD uses a different reference signal (in fact Adrenaline has separate inputs (as opposed to Nitris). I have seen the grren screen and flashing before when improper tri-level sync was delivered. There's a status light on the box. Surely Avid could have given you this info before selling you a new HD board..

PS you can get a cheap tri-level sync generator in the form of a mini converter from Black MAgic Design and AJA..

Mondo:

Your problem most likely is tri-level sync which you need for HD. SD uses a different reference signal (in fact Adrenaline has separate inputs (as opposed to Nitris).

Only if working with 720P(rogressive) material -- normal SD BB/sync works just fine w/ interlaced HD formats. What type of footage are you trying to work with?

- Keith

bonang:

Only if working with 720P(rogressive) material -- normal SD BB/sync works just fine w/ interlaced HD formats.

Correct me if I am wrong, but SD BB works fine with 720P tape based formats as well since it comes from 59.94 recorded material. We use standard blackburst with our DVCProHD.

Tri level is only needed when working with 1080 progressive formats.

outpostbc:

bonang:

Only if working with 720P(rogressive) material -- normal SD BB/sync works just fine w/ interlaced HD formats.

 

Correct me if I am wrong, but SD BB works fine with 720P tape based formats as well since it comes from 59.94 recorded material. We use standard blackburst with our DVCProHD.

Tri level is only needed when working with 1080 progressive formats.

Whoops - wrote that too fast -- you are absolutely correct. Thanks for the correction.

- Keith