Latest post Tue, Jun 9 2009 10:06 AM by marpan. 2 replies.
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  • Sun, Jun 7 2009 12:40 PM

    • marpan
    • Not Ranked
    • Joined on Thu, May 14 2009
    • Dubai, UAE
    • Posts 9
    • Points 125

    DS crashes and hangs

    Greetings all,

     

    I have posted this item on DS list earlier, but i'm hoping i'll find a reply from here as well.

    I have the same problem with the new system we have. At times it works
    ok, but  I have noticed the SICORE  Engine issue from day one , the
    system hangs and a restart is always the solution.I ignored it because
    it was just a small project.
    Lately, just dragging or cutting a clip on the timeline triggers a
    system hang, What's more... i encountered that importing a .tga
    sequence stops the system from responding. I tried converting the file
    to avi and a quicktime file- same thing happens.
    Even deleting an audio track elicits the same restart sequence only to
    find that same problem once again. In addition to all these, upon
    playback the sytem generated an awfully loud noise that cannot be
    turned off even with the mute buttons.

    I shut down the system for two days (weekend) and upon my return... i
    was able to delete the problem track and drag clips again onto the
    timeline, my worry is - this might just be a temporary reprieve. Does
    anybody know a solution to this?
    This has happened not just once. And the problem seem to get more
    complicated as it comes back.

    Thank you in advance,

    best regards,

    Mario
    Dubai

    HP xw8600 workstation* 30" monitor * 8GB RAM * 8TB of SAS storage * AJA rackmounted breakout box * Avid DS 10.1.1 software license * DS 10 RP * Media... [view my complete system specs]
  • Mon, Jun 8 2009 2:04 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal
    • Posts 381
    • Points 3,800
    • Avid Employee
      Moderator: Avid DS

    Re: DS crashes and hangs

    Mario,

    You are much better off contacting Avid Support via the phone hotline or the Ask a Question web form, and joining a V.I.E CAB file (check the Avid DS Support Console > Utilities Information for details) so they can inspect your system configuration.

    This is not at all a common or a known issue with the HP xw8600...

    Sylvain Labrosse
    Avid DS Product Champion | Video Customer Success

    Avid
    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2
    Canada
    sylvain.labrosse@avid.com

    We're Avid.  Learn more at www.avid.com

  • Tue, Jun 9 2009 10:06 AM In reply to

    • marpan
    • Not Ranked
    • Joined on Thu, May 14 2009
    • Dubai, UAE
    • Posts 9
    • Points 125

    Re: DS crashes and hangs

    Thanks Sylvain. I'll do that.

    Yes

    HP xw8600 workstation* 30" monitor * 8GB RAM * 8TB of SAS storage * AJA rackmounted breakout box * Avid DS 10.1.1 software license * DS 10 RP * Media... [view my complete system specs]
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