I am on a PC, XP professional trying to load mini DV sony tapes to my sony DSR-11 deck at a resolution of DV25.

The problem:

I select an in point and an out point (as usual).  But I get an error message: Exception: Failed to find a preroll point on the tape.  I have played around with the capture settings and have tried mulitiple preroll types - none and 1 through 15 seconds, none of which works. 

However, (on the same tape, same time code in and out point), when I select a capture resolution of 15:1 it captures that tape immediately and without a problem throughout the entire 40 mins of tape. 

Does anyone have any suggestions on how to resolve this issue so I can capture this tape at DV25?  If so, it would be greatly appreciated.

Thank you for your time.

Matt 

sounds like there is a break in timecode or control track on the tape.

Can you capture without using the deck control?