Hello,

I've got another question on DS10.

 It is about a less than a sudden - split of a second shutdown of DS while working on the timeline. Luckily, I've have saved the project about 10 minutes earlier and not a substantial amount of editing was lost - and as it goes i saw a screen notice along the line of "finished device installation".

The DS workstation is not connected to the internet, and the only open application was purely DS10.1.1. with all drivers properly installed as verified by V.I.E. The system is software only as i have to install a new license.

I have never experienced this on DS4, system crashes, yes, but not this type. Should I be expecting the same thing to happen again? It's quite scary. How frequent should i be saving my project? To be able to get the hierarchy of changes, is it advisable to save in different sequence names , will it affect the project size proportionately?

Thank you in advance.

Abrupt application exit is not normal and indicates that you have hit an application error so hard that the software is not capable of recording its own error in its log and collapses.

But because you saw a dialog that informed you of a "device installation" being completed, maybe is this just a random negative effect of this install...

Should you be expecting again an application abrupt exit?  I hope not but if you redo the same steps you might hit the same problem.  And it would be awfully good for you to report exactly what steps are causing such an inadequate application error, if you really want engineering to address and fix the problem.

If you are doing anything important in your sequence, and you wish to save quickly, no need to wait for the automatic save.  Just press the control (Ctrl) key and press S (Ctrl+S), and that trigger the autosave and save the opened sequence incrementally (fast save).  So if you crash immediately after, you lose nothing, or very little if you did just a few other changes.

Sequences are data and they are usually small.  When you save you increment the changes on top of an existing sequence but when you perform a full save (Save As...), you basically ONLY save what the timeline contains, not its full history from the start.  Such sequence may actually end up smaller because it only holds the valid and current timeline information.

The system is software only as i have to install a new license.

I admit that I don't understand what you report...  If this was a fully configured Avid DS workstation with functional hardware, how come you are running it in Software?  Or are you saying that you are using the Training Edition option?  THAT would be extremely bad because all of your projects would be now encoded as Training only and you can no longer re-open them as valid project once DS gets licensed.  This is precisely what the big rectangular warning bold text is telling you when you start Avid DS in Training edition mode.

hi sylvain,

Thank you for the quick faster than a speeding bullet reply.

It was just a simple rippled edit insert that was happening before the collapse. not even a composited clip.

As regards the software only issue. This is a new system (about a month old- from avid bought through a local dealer) which was , as advised - unfortunately reformatted (including the restore drive) due to a missing COM1 port problem everytime DS starts. This I still have to check once i get the working license enabling hardware support.

This is the same workstation i've been requesting licence for the past week and the latest was the dongleid that has changed twice after the full reinstall. I havent checked on a new permanent licence application based on the last dongleid check i did earlier. I'm still on a weekend off and will be reporting to work on Sunday to check on the status of the application.

Thanks again and all the best.

mario

Mario confirmed (in a different communication channel) that things are now back to normal.