I'm not as knowledgeable about PC troubleshooting so I'm not much help with the app you are seeking but, I will tell you that if you have downloaded any Avid software of any type, the read me file is included in that download folder. Also, if you have the software on disc, it's there too.

Karna:

The poster has an Avid Xpress Pro HD 5.2.4. I don't have HIS version!

 Alright then, would you please enlighten us as to exactly what version of Avid you DO have? It would certainly help if you would take the time to complete your system specifications.

Of course every Avid has a readme! And, every readme is DIFFERENT because it relates to THE product it comes with. An MC readme is different than an XP readme.

And, every release of MC and every release of XP has a DIFFERENT readme. 

Additional general and needless claims that Avids have readmes are silly since we all know they do. And, we know where they are!

If you can't, or won't, explain what the real name of the "helper" is -- and how to "disable it" -- then why are you posting a needless comment or a useless question?

What release I have is OF NO IMPORTANCE to this discussion. What system I have is OF NO IMPORTANCE to this discussion.

The only relevant ANSWER is one that answers my question about the POSTER's readme. Not my readme. The poster's Xpress Pro HD 5.2.4 readme!

There have been 10 posts after my question. Most of them more QUESTIONS. Are we playing 20 questions?

 By displaying that kind of attitude you disrespect the very people who are voluntarily spending their time to try and help you. We are not Avid employees, we are users just like you. If you want us to help you, change your tone.

Karna:

Of course every Avid has a readme! And, every readme is DIFFERENT because it relates to THE product it comes with. An MC readme is different than an XP readme.

And, every release of MC and every release of XP has a DIFFERENT readme. 

Additional general and needless claims that Avids have readmes are silly since we all know they do. And, we know where they are!

If you can't, or won't, explain what the real name of the "helper" is -- and how to "disable it" -- then why are you posting a needless comment or a useless question?

What release I have is OF NO IMPORTANCE to this discussion. What system I have is OF NO IMPORTANCE to this discussion.

The only relevant ANSWER is one that answers my question about the POSTER's readme. Not my readme. The poster's Xpress Pro HD 5.2.4 readme!

There have been 10 posts after my question. Most of them more QUESTIONS. Are we playing 20 questions?

First and final warning.. please tone down and restate your question!

Nvidia driver helper service.. if you take the effort to search this on the forum and read the sticky posts that are available here you would have found your answer days ago.

Last enrty in this post CLICK is what you seek.. took me less then 28 seconds to get there.

Menno

[EDIT] Btw are you trying to run Pro on Vista?

Karna, each and every read me has the same information about the Helper service. Trust us, we know what we're doing here.

First time back after my last post in this thread - boy!  Did I start something!

Karna, in my own defence, my posting was simply to explain where to look for the appropriate information.  Since I didn't know what your level of background knowledge was, I felt that you may have just not known where to find that file.

There was no intention to belittle your level of knowledge or to antagonise you.

This seems like a good time to remind every new user (like myself) about this thread, which helps me solve most basic Avid problems.

It turns out I had seen -- several years ago when I installed 5.5 -- the readme. I simply missed the "helper" part because to me it was one of those "Auto-Update" programs that runs once-a-day or once-a-week. I couldn't see how IT could affect video operation.

I was thinking of those Tray applications and knew I did NOT have one running.

The reason I was not forthcoming was because I'm trying to do something that Avid says can't be done -- run under Vista.

Michael's description is IDENTICAL to what happens for me. I can import/export HD DNxHD, I can edit by listening to audio. I can play audio. Just cannot see motion video. If he had my problem under XP, then maybe whatever fixed his problem would fix mine. But, it seems we don't really know what caused or fixed his problem.

I don't want to take up folks time trying to do the forbidden. But, thanks to the readme I did get an idea -- set graphics acceleration down a notch. (I've already tried the OpegGL and 3D graphics options.) Later today when my wife gets back from a business trip with my/her new Vaio -- I'll try playing more with the Nvidia CP.

PS: this whole "no motion video" problem is so familiar as years ago I did a review of an early Xpress version -- likely under Windows 2000 and had a similar issue. Don't really understand why Avid has so much trouble throwing motion video on a monitor when every other NLE just works.

If you are using the supported Video card and (in your case) OS, so does Avid.

For Vista.. just upgrade that works... the rest is a lot of trouble.. If you try to mod the video card (search the forums) you might get better results ... i stopped trying. Went to MC3.0 and run smooth on Vista.

Menno

Since I'm running MC 2.7 on 10.4.11 and there is nothing in MC 3 that I need -- the bus errors are still not fixed -- so I see no reason to spend $$$ to upgrade to MC 3.

In any case, I already have Xpress for my PC which runs fine under XP. And, if I'm correct, Xpress wasn't upgraded to Vista -- so the advice to upgrade is useless to me.

PS: Obviously, Avid runs fine if you pick the exact system they want. However, I've reviewed every NLE made over a decade and I can tell you that many are more powerful than Xpress and none of them are so sensitive to hardware. We are almost at the end of the first decade of the 21st century -- there's no reason well written software should need to be sensitive to hardware. The key is to use  industry standard APIs to keep an application unaware of hardware.  And, the claim that APIs can't deliver high-performance graphics is nonsense. Xpress simply puts a window of video on your monitor. This isn't rocket science.

Likewise the move to Vista was simple for those companies that used MS APIs. Really only driver code changed and Avid should have NO drivers other than for MOJO. Everything else Xpress uses should have been done -- as with other NLEs -- via an API. For example, Avid forcing one to use only certain 1394 cards. Nonsense. MS supplies a generic 1394 driver that all the other NLEs use.

Almost every problem Avid has had and has is from a legacy codebase that was written with no thought to modern programming practices that would have allowed quick transitions to new versions of OS and hardware. <end rant>

I always love hearing how easy it is from the folks not actually doing the work. 

Since I've been programming since 1961 I know both how much work it is AND how early applications were written. And, I can see when a company spends nearly half a decade doing nothing more than getting it's legacy applications running on new versions of OSes, and when it always push back on customers to have the "proper" system, that the company has a deep problem.

I resent paying for MC 3 when it offers only two things: support for HDV 25/50/60 -- three years late and trival to do -- and support for 10.5. (Which actually wasn't fully accomplished.)

Keeping an application up to date is Avid's responsibility -- not mine. Customers should have to pay ONLY when the application provides a vast new set of features. And, they certainly should not be charged when the release doesn't fix the most serious bug.

So don't pull the old "things work when YOU buy our latest." That's Avid's OLD THINKING which upper management claimed was going to be beaten out of all its employees. Yet, its obviously not gone. Your posts were a reflex from the old days trying to defend Avid by bashing a customer.

Perhaps that's the major reason to not sink more money into anything from Avid. And, why its worth the time to at least try to get Xpress running under Vista. (And, why I still haven't upgraded MC 2.7 to 2.8. It's not worth the risk.)

Nope, just a statement of what's kept all of my facilities running smoothly for more than a decade. Aparently you have a different experience.

To me, It doesn't mater if you've been coding a decade or a day, until you are working on this sytem and for this company, you have no perspective. It's easy to sit back and think you know what goes into someone else's job until you actually have to do it.