Latest post Wed, Jul 30 2008 6:14 PM by BLKDOG. 2 replies.
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  • Wed, Jul 30 2008 5:59 PM

    • haiku
    • Not Ranked
    • Joined on Sat, Jul 26 2008
    • Posts 3
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    Dongle updater problem

    Hi, I have a problem with the dongle updater after have installed MC 3.0

    I've upgraded from an Avid Academic 2.8 to the MC 3.0.

    I've downloaded the software and Avid sent me the Updater referring to my Sys Id dongle (Avid Academic), but when I start the test from the dongle updater it says that the he can't update the dongle...

    Someone could tell me where is the problem?

    If you can't upgrade from an Academic version to MC 3.0 Avid should point it out isn't it?

    Thanks

     

     

  • Wed, Jul 30 2008 6:03 PM In reply to

    • Marianna
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid Technology Inc.
    • Posts 857
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      SystemAdministrator

    Re: Dongle updater problem

     Haiku,

    Can you send a note to warranty@avid.com with the information above and your system ID.  Please copy me on the email.

    Marianna

    marianna_montague@avid.com

    marianna_montague@avid.com

    813-493-6800

    AOL IM avidmarianna

  • Wed, Jul 30 2008 6:14 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 14,278
    • Points 180,890
    • Avid Employee

    Re: Dongle updater problem

     You can't update form an Academic version via the webstore. Is that what you did?

    Project Manager, Avid Professional Services Group [view my complete system specs]

    "We do not wash our pits in the sacred pool of tears..." - Master Shifu

    FCP2Avid

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