HELP! please...

I've got a big problem on MC3.0.

I import a video (just a video that has already been rendered as an avi file on my LaCae firewire hard drive) into the video bin in avid - this all goes well as it brings in the audio then the video, then i click and drag that video onto the timeline.

Then i click play... the whole thing freezes... MC hasn't locked up or anything, just the video itself won't play.

I changed my colour in windows to 16-bit from 32-bit and then opened media composer again and the same thing happened.

Then i muted the audio (still 16-bit colour) and the video playd fine... I then put windows back on to 32-bit and did the same thing (muted the audio) and the video wouldn't play again...

So the long and short of it is that video plays at 16-bit colour (not 32-bit) as long as the audio is switched off... as soon as i put the audio on, nothing plays... The audio won't even play if i swich the video off...

Any help would be soooo great... big project starting next week, AND I'M NOT READY!!

Among other things, Avid is not qualified to run on XP Home.  All bets are off as to performance of the system.

cassano:

 

Among other things, Avid is not qualified to run on XP Home.  All bets are off as to performance of the system.

 Agreed. You need either XP Pro SP2 32 bit or Vista Business 64. Those are the only two operating systems qualified for MC 3.0.

Agreed, also, frozen video in the S/R monitors is usually indicative of a conflict with the video card or drivers.

Hi,

Was this system working, and this is a new problem, or is it a brand new system that you are trying to get working for the first time?

good luck,
Carl

 Nope, this is a brand new system, running avid for the first time...

The system ran premier pro fine, but i imagine the technology is very different.

Is there any particular reason that XP home wouldn't run the s/r monitors??

I would have thought that the video side of things would run the same on both... I was told (a while ago) that XP pro's main difference was in the networking side of things to make windows run easier in a corporate environment... but hey, i've been wrong before...

Could XP home be made to work or am i really looking for a nice new box with Windows XP pro on the front with sticker saying £100 please??

First thing you need to do is to look at your display card and drivers. Do you have the supported version of each?

 My video card is an nVidia Quadro FX 570 running driver version 6.14.11.6258

On the avid website it says that this particular card is supported, nVidia have a driver patch which i have downloaded and installed (6.14.11.6996)

Didn't make any difference though unfortunatley... same old, it plays video in 16-bit but never plays sound...

I have also now found that when media composer is running, i can't hear any sounds on the computer at all, not even from seperate applications...

You need to be running the Drivers Avid specifies, not the latest drivers. There is a problem with NVIDEA's new drivers and Avid.

The nVidia driver you need was provided by Avid.  It's in the Utilities folder.  The ReadMe tells you how to tweak it.

 Brill!

I've got a copy of XP pro so i'm putting that on and i'll try the avid specified nVidia drivers... Hopefully that should fix the problems...

If not, no doubt 'i'll be back', as "Arnie" said

Thanks so far...

 Let us know how it goes.

 Greetings...

Just to let all know... Problem solved!!

Yes!!

For anyone else who may have these issues, all i can say is XP Home, real no no... There must be some unusual conflict in the way xp home is built as opposed to xp pro...

nVidia drivers - found the right ones in the utilities folder (version 169.47 - not the latest nVidia offer, but hey they work). To be honest thats all i did, and it all fired up and worked first time...

Thanks alot everyone!

Chow for now...

ATTIC Films:

nVidia drivers - found the right ones in the utilities folder (version 169.47 - not the latest nVidia offer, but hey they work

A very common mistake many new users make is to install the latest drivers offered by NVIDIA, only to find out later that the latest are not necessarily the correct version for the Avid product they have. Always install the drivers included in the utility folder of the version of Avid you have.

i had this problem on my mac also and fixed it by going to:

Project Window > Info Tab > Clear Bin Memory

that saves & closes all your bins and frees up memory. everything played normally again.