I am running OS X 10.5.1 on Mac Pro 8-core. No Mojo. Uupgrading from Media Composer 2.8, downloaded MC v.3.0, installed, and could not find a dongle updater.  Downloaded both Versioners--no help.  Message says I am not licensed to run this version on my system.  What am I doing wrong?

Thanks,

marluc

Did you get your versioner file from avid.com/protect? Have you used it to run the Dongle Manager and update your dongle?

 HI there... I´ve some problems with my update from Xpress Pro to Media Composer 3.0.1.

I´ve done every little thing step by step (or I´m think so) but I´ve this message in the dongle manager

NO DONGLE COMPATIBLE WITH THIS UPDATE FILE FOUND...

What can I do?

Thanks in advance!

Greetings BLKDOG!  Yes, I went to avid.com/protect which took me to avid.com/register, where I downloaded both versioners.  They appear as blank documents.  I ran the Dongle Manager, and it appeared to update (or backdate) me to 2.8.  

marluc

fidelio2:

What can I do?

You need to write to warranty@avid.com. The updater for your upgrade is a bit different from the regular upgrade. They need to get you a specific dongle updater file.

marluc:

Greetings BLKDOG!  Yes, I went to avid.com/protect which took me to avid.com/register, where I downloaded both versioners.  They appear as blank documents.  I ran the Dongle Manager, and it appeared to update (or backdate) me to 2.8.  

They should appear as Blank documents, but they should update you to 3.0...

Please send me your contact info and I will get Avid to fix this ASAP.

Oh, and I need you to email me your system ID along with the contact info please.

I'm having this problem going from 2.8 to 3.0.1. Do I have to do the same thing?

Thanks

From where did you get your updater file 'Brick?

Did you make sure and register your version of 2.8.x first?

Yes  the 2.8's were registered when I purchased the boxed upgrades and then actually did the upgrades back in May. I downloaded the 3.0.1 upgrade, and the .avd file didn't work. I tried downloading the versioneer file from the 3.0 upgrades at the top of the page, but realized that was just for the Leopard upgrade. I'm stumped.

Did you try the avid.com/protect site?

BLKDOG:

Did you try the avid.com/protect site?

Yes, That's where I downloaded the upgrades for all Three 2.8's

BLKDOG:

Did you try the avid.com/protect site?

Yes, That's where I downloaded the upgrades for all three 2.8's

Ok, email me your system IDs and contact info and I'll launch Avid atcha'.

BLKDOG:

Ok, email me your system IDs and contact info and I'll launch Avid atcha'.

Done. Thank you very much!