Latest post Sat, Aug 16 2008 7:39 AM by jwrl. 6 replies.
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  • Sat, Jun 28 2008 12:11 AM

    • KimK
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    • Joined on Wed, Jun 25 2008
    • Posts 6
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    Avid FX Installation "Feature Transfer Error"

     In trying to install Avid FX that comes with MC 3.0, everything goes along fine until near the very end of the installation when I receive a "Feature Transfer Error" dialog box. The contents of the dialog box are:

    Feature: Avid FX for AVX 2

    Component:            DLL AVX

    File:                         %ProgramFile%\

    Error:                       Access is denied.

    Any help would be appreciated.

    MC3.0, QT7.4.5, XP Pro SP3, Intel Core 2 Duo 6600 @ 2.4GHz, Asus P5W DH Deluxe Mobo, 2GB RAM, Quadro FX1300, System drive: 1 80GB Hitachi SATA, Media drive... [view my complete system specs]

     

  • Sat, Jun 28 2008 12:14 AM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
    • Posts 14,246
    • Points 180,515
    • Avid Employee

    Re: Avid FX Installation "Feature Transfer Error"

    Check permissions on your Program Files folder.

    It looks as if you don't have permissions to write to it.

    Project Manager, Avid Professional Services Group [view my complete system specs]

    "We do not wash our pits in the sacred pool of tears..." - Master Shifu

    FCP2Avid

  • Sat, Jun 28 2008 12:36 AM In reply to

    • KimK
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    • Joined on Wed, Jun 25 2008
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    Re: Avid FX Installation "Feature Transfer Error"

    I'm the computer administrator and all the other programs, MC 3.0, Sorenson Sqeeze, Avid DVD installed fine. I did have a problem with Continuum having a similar problem. It wants to install the plugins to "%ProgramFiles%\Avid\AVX2_Plug-Ins" but there is no such folder. Avid seemed to create a "C:\Program Files\Avid\AVX_Plug-Ins" folder.

    If I change folders to "C:\Program Files\Avid\AVX_Plug-Ins" during installation, all goes well for Continuum but I don't see the plugins in MC 3.0 (doesn't seem like I have anymore effects in my list). However, there is no option to change installation folders during the Avid FX install.

    MC3.0, QT7.4.5, XP Pro SP3, Intel Core 2 Duo 6600 @ 2.4GHz, Asus P5W DH Deluxe Mobo, 2GB RAM, Quadro FX1300, System drive: 1 80GB Hitachi SATA, Media drive... [view my complete system specs]

     

  • Sat, Jun 28 2008 4:36 PM In reply to

    • vince_429
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    • New Jersey - USA
    • Posts 22
    • Points 270

    Re: Avid FX Installation "Feature Transfer Error"

     

    KimK - I just had the same error yesterday when trying to install Avid FX.

    wmcole posted a workaround in this forum "MC 3 Installer Bugs" http://community.avid.com/forums/t/60020.aspx

    I followed his instructions and it fixed the problem for me.

     

    MC 3.0, MOJO, HP xw8200, dual 3.8gz XEON, 5.5gb RAM, NVIDIA Quadro FX 3500, ADS PYRO PCI 64, SoundBlaster Audigy 2 ZS, AMCC/3Ware 9500s-12 SATA RAID controller... [view my complete system specs]

     

  • Sun, Jun 29 2008 3:24 PM In reply to

    • KimK
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    • Joined on Wed, Jun 25 2008
    • Posts 6
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    Re: Avid FX Installation "Feature Transfer Error"

     Vince_429,

    Thank you! That took care of it.

    MC3.0, QT7.4.5, XP Pro SP3, Intel Core 2 Duo 6600 @ 2.4GHz, Asus P5W DH Deluxe Mobo, 2GB RAM, Quadro FX1300, System drive: 1 80GB Hitachi SATA, Media drive... [view my complete system specs]

     

  • Fri, Aug 15 2008 8:07 PM In reply to

    • Erik W
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    • Joined on Thu, Apr 12 2007
    • Knoxville, TN
    • Posts 11
    • Points 140

    Re: Avid FX Installation "Feature Transfer Error"

    You would think they would test things before they release them. This is just ridiculous. How could they let this installer go out like this? That's why every Avid product comes with a readme file with 50 pages of limitations and "workarounds".

    At any rate, here is a concise version of the above fix that even I, a techno-tard, can follow: (copied from Avid.com knowledge base article)

    -------------------------------------

    When you are installing Avid FX 5.8 and the following error is popping up:

    Feature transfer error

    Feature: Avid FX for AVX 2
    Component: DLL AVX
    File: %ProgramFiles% \
    Error: Access is denied.

     

    The installer doesn't find the path for the AVX2-Plug-ins folder. To get around this error message you may edit the according registry value:

    1. Go to Start: Run.
    2. Type regedit in there.
    3. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Avid Technology\AVX Plug-ins.
    4. (or to the explicit path where your AVX2_Plug-Ins folder got installed after the installation of Media Composer)----------
      Change the value of AVX2Directory from %ProgramFiles%\Avid\AVX2_Plug-Ins to: C:\Program Files\Avid\AVX2_Plug-Ins

    -----------------------------------------------------

    Here's the link to this page:

    http://avidtechnology.custhelp.com/cgi-bin/avidtechnology.cfg/php/enduser/std_adp.php?p_faqid=76503&p_created=1218549241&p_sid=CSyecobj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQ6MSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NTEsNTEmcF9wcm9kcz0wJnBfY2F0cz0wJnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1mZWF0dXJlIHRyYW5zZmVyIGVycm9y&p_li=&p_topview=1

    Avid Media Composer v3.0 with Avid Mojo (analog) Windows XP Pro service pack 2 Intel Core 2 Duo 2.66Ghz 1066Mhz FSB Intel D975XBX2 motherboard 4GB... [view my complete system specs]
  • Sat, Aug 16 2008 7:39 AM In reply to

    • jwrl
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Melbourne, Australia
    • Posts 3,602
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    Re: Avid FX Installation "Feature Transfer Error"

    Erik W:
    You would think they would test things before they release them. This is just ridiculous. How could they let this installer go out like this?

    Avid do "test things before they release them".  They test as comprehensively as they can, on as wide a range of systems as they can, given the time constraints that they face.  This is the reason that you may hear of a potential upgrade and then months go by before any further action in the form of a release follows.

    For most users this particular bug isn't an issue - it hasn't affected me - and so I would suggest that the particular configurations that Avid tested didn't show the problem.  When faced with a bug that is discovered post-release, all that any responsible software company can do is issue a fix and/or workaround as promptly as possible.  Which Avid has done.

    MC 3.0.5 - Gigabyte GA-X38-DQ6 mobo - Intel core 2 Extreme Q6850 3 GHz - nVidia Quadro 1700 - 4 Gbyte mem - Internal 4 Tb SATA II 4-way RAID 5 array -... [view my complete system specs]

     

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