Help! I just bought a used Mojo off someone -- very nice person who will give me my money back if I can't get this thing to work.
Here's what I've got, system-wize:
Cutting on Avid Xpress Pro v5.8 (Academic)Using a Mac Pro Tower with OS 10.4.11
Don't know if this is important, but the Mojo was previously being used with a PC.
I plug in the Mojo correctly, separate bus, etc. When the Mojo comes on, the lights for POWER and HOST are lit. My Mac does recognize the Mojo through Firewire.
When I open Avid Xpress Pro, I get a "Power Up Error" and am asked to close the program and power-cycle the hardware, which I've done numerous times, and it still doesn't work.
I've tried:
Different power supplies/cables
Different firewire cables
Re-installing Avid Xpress Pro
I am taking the Mojo tomorrow to try on a different computer, but the seller assured me he has never had any problems with it. I tried e-mailing Avid Tech Support, but didn't really get an answer. Also talked with some local tech guys from where I work, and they couldn't figure it out. They told me that having Academic version and the fact that the Mojo was previously used on a PC don't matter -- it should still work.
Any other thoughts on what I can try? Why isn't this working?
Thanks!
The Power up error means that the incorrect version of firmware is on your Mojo.
Unfortunately, the only way to re-flash the firmware is to load an older version of the software (Like 4.8.x), launch it and let the software re-flash the Mojo and then to load the current version and let if update the firmware.
Project Manager, Avid Professional Services Group
FCP2Avid
And you'll need to find a older Mac or any PC to load a old version of Xpress Pro as 4.8 won't work on a Mac Pro.
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