Did I miss an announcement (I couldn't find one anywhere on the forums)?  It appears that Avid.com has a new face...

On first glance, I like it.  I'll have to explore it further when I get the chance.

It happened yesterday. We didn't make an official announcement here though.

should I read into the fact that there is no heading for "support" any longer?

No and it's a discussion raging inside Avid right now. Someone  there thought  it would be  a better idea to  change "Support" to "Services".

Hopefully they got fired. (read with extreme sarcasm)

well I don't necessarily want to see someone fired over semantics, but yeah I think it was bad wording especially during a customer focused transitional period

Agreed. (The fired thing was taking an argument to it's illogical conclusion) To me it's an extension of a lot of other bone-head marketing moves over  there though.

I'm just glad I finally found a good explanation of ScriptSync.

Hello everyone,

Thanks for you candid comments and feedback on the new web site.  I just wanted to take an opportunity to address your comments and questions about the choice of the label “Service”, particularly in light of the “customer focused transitional period” you refer to. 

Avid of course offers technical support for its products, but we offer a whole range more to help our customers. Our services not only include support, but training, which includes both online and classroom offerings, a range of professional services: planning, commissioning and operational efficiency, as well as consulting services and the Knowledge Base.  

We certainly hear you and will take your feedback into consideration and make changes where warranted.  Again, thank you for your comments and I welcome you to contact me directly with any additional website suggestions. 

Chris Howe
Director, Online Marketing
Avid Technology, Inc.
email:  chris_howe@avid.com

Understood Chris however, from a customer standpoint, when I go to a company's website, I want to see, front and center, that  there is an easy way to access the support for my product. Having to "Divine" same from an extremely generic tab is sort of off-putting. 

During this time of transition, I think that watering down concepts like support for a product who's biggest competitive advantage is it's perceived added value over the competition is, in my view, a big mistake in a small package.

I've fielded more  than a few questions like Ravid's in the last day or so prompting me to wonder if the message you guys are  sending may be an unintended one.

Forgive me for the banter above. It was my attempt at Vicodin-induced humor.

Blkdog - thanks for fielding all the questions, it is very much appreciated.  The issue is noted and as I said earlier, we will take all the feedback and make adjustments accordingly. We just can't make them instanteously.. so hold tight.. it'll be addressed.

looks like the "support" issue was solved pretty instanteously.

Yeah, that was fast ...

"Services and Support" 

ravidedit:

well I don't necessarily want to see someone fired over semantics, but yeah I think it was bad wording especially during a customer focused transitional period

Well they could fire him/her now at least they have the support they need to fall back on...

Geesh folks....  give Chris a break. :) 

BlkDog escalated it....  it was sent to Chris by myself and Kevin, and she not only posted about it and thanked you for the feedback but had the team change it same day.

Trying here to make it better and as you can see, new people are posting so lets encourage the New Thinking so more and more Avid peeps get up here with me side by side and communicate periodically with you folks. 

Just my 2 cents.

Marianna

Anyone else getting a 404 on the button for "The Right Tool" video on the MC pages?