Latest post Sat, May 3 2008 10:44 PM by editz. 6 replies.
Page 1 of 1 (7 items)
Sort Posts: Previous Next

  • Thu, May 1 2008 7:47 PM

    • CR8VDO
    • Not Ranked
    • Joined on Mon, Mar 31 2008
    • St. Louis
    • Posts 48
    • Points 680

    HELP! Help doesn't work??

    Reply Contact

    Selecting ANYTHING under the Help drop down menu cause AVid to crash with a runtime error.  Can't access help files or ANYTHING listed under "help".


    Operating System System Model Windows XP Professional Service Pack 2 (build 2600) No details available Processor a Main Circuit Board b 2.40 gigahertz... [view my complete system specs]

  • Thu, May 1 2008 8:13 PM In reply to

    • sasfog
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Bristol United Kingdom
    • Posts 160
    • Points 1,935

    Re: HELP! Help doesn't work??

    Reply Contact

     Are you running IE7? I believe it can cause this problem.

    Graham

    Pentium 4 3.4 GHZ ASUS P4P800 2GB DDR SDRAM PC 3200 80GB 7200RPM Hard Drive NVIDIA GEFORCE FX5200 128MB AGP Graphics MC 2.8 with Mojo (not SDI) Sony... [view my complete system specs]

  • Thu, May 1 2008 8:41 PM In reply to

    Re: HELP! Help doesn't work??

    Reply Contact

    I have the same problem. Every time I click on help, avid crashed. And I dont have IE7 or anthing like that on my rig. My work around to that is if you go in to your start menue and programs and then Avid. You can lunch Avid help from there.

    Intel Xeon E5345 Quad 2.33GHz - TyanS2696 MotherBoard - 4Gb Quad Channel DDR2 667 Ram - Nvidia Quadro FX 540 - 160GB (boot drive) 1.2 TB Raid 0 (4x320... [view my complete system specs]

     

  • Thu, May 1 2008 8:44 PM In reply to

    Re: HELP! Help doesn't work??

    Reply Contact

    What version are you guys running?


    MacPro MCA HD (v2.8), Mac Meridien (v12.1.2), Unity LanShare EX (v4.1.6) [view my complete system specs]
    -- Kevin

  • Sat, May 3 2008 10:48 AM In reply to

    • Biggles
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 27
    • Points 315

    Re: HELP! Help doesn't work??

    Reply Contact

     I too have this problem. I have just upgraded from Xpress Pro to Media Composer and it has happened on both MC2.8 and 2.8.3. I have a certified Dell M65 running IE6, and agree you can work around it... but its a bit annoying.

     

    Biggles

    Avid MC 2.83 Dell M65 2 gig ram [view my complete system specs]

  • Sat, May 3 2008 8:18 PM In reply to

    • Biggles
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 27
    • Points 315

    Re: HELP! Help doesn't work??

    Reply Contact

     Sorry I should have added... has anyone managed to work out a solution for this?

     

    Cheers

     

    Biggles

    Avid MC 2.83 Dell M65 2 gig ram [view my complete system specs]

  • Sat, May 3 2008 10:44 PM In reply to

    • editz
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Eugene, Oregon
    • Posts 59
    • Points 710

    Re: HELP! Help doesn't work??

    Reply Contact

    I had posted about this problem a couple of weeks ago.  Thought I had it licked based upon the advice I'd received here, but it seems to have come back.  My current workaround is to put a shortcut to the Help application on my desktop and remember to access it from there to keep MCA from crashing.

    MCA 2.2.10 XW8000 dual 3.0GHz, 2GB RAM, NVIDIA 980 [view my complete system specs]
Page 1 of 1 (7 items)

Avid Technology, Inc. brands:
Digidesign  |   M-Audio  |   Sibelius  |   Pinnacle Systems  |   Sundance Digital  |   Softimage

© Copyright 2000-2008 Avid Technology, Inc. All Rights Reserved —  Legal Notices |  Terms of Use |  Privacy Policy |  RSS Feeds |  Site Map