I know I have to log in, but I filled out the info and received no password.  I have just gotten the download anyways.  When I tried to login with what I thought would be a good password, they reset my password and sent me a new one. (of course I never got the original one)  Anyway I'm downloading 2.8.3 as we speak.  Email is such a joke these days.  Can't even get the important ones because of all the crap.

Chris

After applying for a download center password I got this answer from Avid:

To avail of this service your system must be covered by a valid Avid support contract.
If you have any questions please contact your local Avid office or reseller
Kind regards.

Well, I thought they changed their download workflow …

Avid has to enter each registration by hand.  They used to get 10-15 requests a month. Now they're getting 10 - 15 per minute.

So, some things are bound to fall through the cracks. I will send this to them and have someone contact you today.

Monteur,

I forwarded your issue to Marianna.  Perhaps the Europe site isn't up-to-date yet?  Just guessing here.

You should hear something soon.

I'm a bit confused I'm a registered 5.8 user without a service contract do I qualify?

I've given my details and they say that I don't if not then why I thought that everybody was allowed the point upgrade...

Here is the reply from Avid

Dear Javier,

Your request for an Avid Download Account could not be completed for the
following reason.

1. Your listed system ID is an Xpress Pro v5.7 and is not currently
covered by an Avid Support Contract

I'm running 5.8

2.All registered users of Avid Xpress Pro version 5.7 or higher
automatically qualify for version 5.8 software. This update, available
via download, includes the v5.8 application for Windows XP or Mac OS X,
README files and installation instructions.

I'm already running it

After installing one of the Avid Xpress Pro updates, you may also want
to download and install the items found in the corresponding goodies.zip
file. The goodies download includes plug-ins for use in Avid Xpress Pro
plus demos of third-party software that will allow you to get more out
of your editing system.

No thanks

Ok so I spoke with the folks in charge of registration to the DL center and they are taking care of this for you guys. You should be all set later today.

Very, Very Important though....

You MUST have registered your software in order to get access to  the DL center. If you have not registered your software, you will get a kickback that says you can't register witth the DL center. 

Let us know if you have any more problems.

JVR, you should be all set now. Your registration is complete.

Thanks Blkdog

JVR

Marianna here........... apologies fr the confusion and fr the bounce back you got from Avid.  Jeff Ayer resolved it for you this am.  You should be all set as BlkDog stated.  report back if there are any issues.

Again, my apologies.

Marianna

Monteur:

 

After applying for a download center password I got this answer from Avid:

To avail of this service your system must be covered by a valid Avid support contract.
If you have any questions please contact your local Avid office or reseller
Kind regards.

Well, I thought they changed their download workflow …

Hi there.....  I apologize for the bounce back you received from Avid.  the autoresponse has been corrected.

I did ask that jeff handle this manually and he did report back that  your email address shows an MC and XPro in our SAP system wth both registered to this email address but with two separate companies and two different addresses.

Can you emai me privately with the company and address you want in the system?

Marianna

Chris,

Feel free to call me in the future and we can resolve quickly.  I know your frustrated but we are trying to streamline the downloads so they are in one place only.  Makes it easier for everyone outside of Avid.  The ESD site always generates an autoresponse so the first email may have gone to your spam folder. 

Apologies that you werent able to find it.... next time pick up the phone or email me directly. I am usually online.

Marianna

I tried to create an account days ago no reply, not in spam either. What course of action do I need to take?

Check out this post:

http://community.avid.com/forums/t/57846.aspx

If you still need help after that, let us know and we'll take care of it for you.

Marianna:

JVR

Marianna here........... apologies fr the confusion and fr the bounce back you got from Avid.  Jeff Ayer resolved it for you this am.  You should be all set as BlkDog stated.  report back if there are any issues.

Again, my apologies.

Marianna

Thanks Marianna

BLKDOG:

Check out this post:

http://community.avid.com/forums/t/57846.aspx

If you still need help after that, let us know and we'll take care of it for you.

Cheers - Will do!