Having a realtec problem, all topics suggest getting a different soundcard.  I would appreciate a response from avid, with possible workarounds, many to many have THIS exact problem.  Wouldn't consider buying a program that won't work with industry standard onboard sound chipsets.  I hope all understand that calls to the company are not effectively responded to, just "no live support" was the response. Do any Avid products work with realtec onboard soundcards?, thx, jm

Hi,

According to the post below, you can use Xpress Pro HD 5.2.1 with a Realtek card if you update the drivers.

http://www.avid.com/exchange/forums/post/80459.aspx

As you move up the Avid product line from Free DV to Xpress DV to Xpress Pro and Media Composer, the hardware requirements get more specific, and the software gets less forgiving of systems that don't meet the requirements.

good luck,
Carl

hello i tried what was suggested. i went into my drivers utility and had it do a search for an update. it found an update and updated the driver. i rebooted and tried again and no go. i read through the full forum post of where that came from and read that the company doesnt test all audio drivers. if a company truely cared about its customers and even cared about the guys that cant afford a good audio card they would make sure it works with even the low end cards. this is where adobe doesnt fail because i know premiere pro would work on my Alienware laptop that i just recently purchased. unfortunately i dont have the money for premiere and i thought this would be a great alternative from it as well as windows movie maker. until the low end guys arent ignored im staying away from this product and company.

however i will give some one a chance to help me solve this issue. so ill tell you guys what ive done. i followed the steps in the stickied post and it says rear output for one and rear input for the recording. i cant set them to the same one. this is a realtek hd audio just to clarify. i tried updating the driver as suggested and no go. im out of ideas.

Stupid software!  I've got Avid XPress Pro HD and I get the same ridiculous "ADM_DSOUND_MIXER_OPEN_ERROR" problem when I try to run it.  My sound setup is Realtek and it's perfectly good when editing in ULead, Adobe Premiere, Moviemaker, Pinnacle and all the other software I've used over the years, but for some patethic reason AVID software doesn't like it!!!

I would have expected Avid software, being so expensive, to be flexible enough to be compatible with everything that the lower end software works with!  This is a ludicrously stupid problem that could have been resolved with a bit of forethough from Avid and some more talented coders.  But no, instead we're told to go out and spend more money on hardware instead OF THEM FIXING THE PROBLEM - after all, it's AVID'S software that's flawed, not mine or other users' system setups.  If it was our fault, how come loads of other software likes Realtek????

I am also told that if I ever get this software working, I will find that it might not like the 32K audio HD footage that I have shot on my Sony HVR-Z1E HD videocamera!  What exactly DOES this software like?!?!?!?!? 

I get so angry with lame, sloppy coding in so-called "professional" products.

So, my request is this - AVID: RESOLVE YOUR BUGGY SOFTWARE BY PROVIDING FREE PATCHES.  WE'VE SPENT MORE THAN ENOUGH MONEY ON YOUR SOFTWARE SO NOW IT'S UP TO YOU TO FIX THE PROBLEM.

 

Raven:

With all due respect, this is an Avid user's Forum, where user members help each other find solutions to problems. It is NOT a rant blog page. With very few exceptions, the people participating here are NOT Avid employees, they are users just like you who generously volunteer their time to help others here. And as such, your comments and tone are inappropriate for this Forum. If you take some time to do a little searching under "Realtek", you will find volumes of threads that deal with this issue and have provided workarounds. Comments like yours should be sent directly to Avid at customersupport@avid.com. They don't belong here.

Larry is right. This is a positive forum which is used by people who wanted to find solutions for their problems and where you can learn new things about Avid such as troubleshooting guides, workflows, advanced editing techniques, and others. Let's maintain this forum by providing useful information for everybody.

Peace.

Hi,

theraven:

I've got Avid XPress Pro HD....

You might have better luck posting about your problem in the Xpress Pro forum.  This is the FreeDV forum.

good luck,
Carl