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  • Tue, Jan 14 2020 2:18 PM

    • Adman
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Atlanta Georgia, USA
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    • BlogAuthor
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    Important Support Notice

    You may be aware of the unfolding situation in the Philippines and the Taal Volcano eruption, which took place about 37 miles (60 kilometers) outside of Manila, which is the location one of our support centers.

    Effective immediately, we are at minimum site operations as many team members are not able to report safely to the office. We are enacting coverage plans so our customers can continue to receive the support and services they need.

    To minimize support disruption and allow us to focus our limited resources in critical areas, we are asking customers to use our web ticketing/portal creation option first before calling Avid support directly.

    We also are directing them to the “how to create a support case” knowledge article: http://avid.force.com/pkb/articles/en_US/How_To/Support-Plan-Case-Creation

    Our thoughts are with our co-workers, partners and customers in Manila for their well-being. 

    Mac Pro. QHD Ultra wide, thunderbolt LG monitor, MC 2019.11. Pro Tools 11 HD (Mbox 3 Pro), iPad Pro 12.9". 17" Macbook Pro i7. Dell Precision... [view my complete system specs]
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