Latest post Mon, Dec 23 2019 5:03 PM by Terry Snyder. 2 replies.
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  • Mon, Dec 23 2019 4:08 PM

    Renewal Question

    I purchased my annual support renewal from Video Guys.   I pasted in the renewal code in the Products page and it changed to "Active" with the new expiration date.  However, the My Account page still displays a red warning that my Upgrade and Support is ending soon.   Hitting the Update tab does not update and eliminate this warning.

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Mon, Dec 23 2019 4:42 PM In reply to

    Re: Renewal Question

    I just received an email from Avid Customer Care thanking me for my recent purchase of the Renewal Support Plan.   But the My Products page still displays the warning.

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Mon, Dec 23 2019 5:03 PM In reply to

    Re: Renewal Question

    Okay, now it has updated.   All is good.   Happy Holidays!

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

Page 1 of 1 (3 items)

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