Latest post Sat, Nov 30 2019 1:23 PM by RalphC. 2 replies.
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  • Sat, Nov 30 2019 2:50 AM

    • elguwapo
    • Not Ranked
    • Joined on Wed, Nov 2 2011
    • Posts 1
    • Points 25

    Forgot to Deactivate

    I change computer but before I did that forgot to deactivate. I have MC8.3.1

  • Sat, Nov 30 2019 5:20 AM In reply to

    Re: Forgot to Deactivate

    Hi,

    You should contact Avid Support, as they are the only ones who can help with activation problems.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2019.11 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Nov 30 2019 1:23 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,063
    • Points 22,900
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Forgot to Deactivate

    elguwapo:

    I change computer but before I did that forgot to deactivate. I have MC8.3.1

     

    Please send via pm or email the MC systems ID you need to manually deactivate.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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