Latest post Wed, Nov 13 2019 3:20 PM by Ryan Johnson. 3 replies.
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  • Mon, Nov 4 2019 4:52 PM

    • cable
    • Top 500 Contributor
    • Joined on Sun, May 27 2007
    • Pacific NW
    • Posts 397
    • Points 5,110

    Nexis Pro email notification issue

    Hello,

    I have a Nexis Pro system (19.2.0.7) and I'm trying to set it up so if there are errors or warnings I'd get an email. In the past I had supported a large Nexis Ent system and had no problem with this. I think it worked then because at  time we had a coorporate in house email server. At my current job we are using Google's Gmail suite and I can not at all figure out how to use gmail with the Nexis notification. 

    I would think the Nexis would need to know my gmail username and password but there is no place to provide this. I am using gmail with the Allow less secure apps options and have tried all of the published ports (25, 465, 587). The response when I press the Test button is SUCCESS but I get no email.

     

    Thanks for any ideas.

     

    -Cablet

     

    220 smtp.gmail.com ESMTP y10sm15354670pfe.148 - gsmtp HELO 10.1.x.x 250 smtp.gmail.com at your service MAIL FROM: 530 5.7.0 Must issue a STARTTLS command first. y10rt15354670pfe.148 - gsmtp RCPT TO: 530 5.7.0 Must issue a STARTTLS command first. y10sm15354670pfe.148 - gsmtp DATA 530 5.7.0 Must issue a STARTTLS command first. y10rt15354670pfe.148 - gsmtp Subject: Test email from the Avid NEXIS Notification Application This message was generated by Avid NEXIS Notification Application. . QUIT 502 5.5.1 Unrecognized command. y10rt15354670pfe.148 - gsmtp The test Error Message message was successfully generated.The test Warning Message message was successfully generated.The test Information Message message was successfully generated.

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
  • Mon, Nov 4 2019 6:01 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,268
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    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Nexis Pro email notification issue

    I believe the issue is NEXIS doesn't support an encrypted connection to an e-mail server. Gmail requires an encrypted connection.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Mon, Nov 4 2019 6:18 PM In reply to

    • cable
    • Top 500 Contributor
    • Joined on Sun, May 27 2007
    • Pacific NW
    • Posts 397
    • Points 5,110

    Re: Nexis Pro email notification issue

    Thanks for the info. This is proably the issue. Of course, who doesn't use an unencrypted email account these days? I have 5 accounts and they are all encrypted regardless of if I want that or not. 

     

    Somthing for the wish list I guess would be to have this fixed. 

    Thanks.

     

    -Cablet

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
  • Wed, Nov 13 2019 3:20 PM In reply to

    • Ryan Johnson
    • Not Ranked
    • Joined on Tue, Dec 12 2006
    • New York, NY
    • Posts 44
    • Points 555

    Re: Nexis Pro email notification issue

    Hi Cablet-

    G Suite offers a feature called 'SMTP Relay' which allows you to send email via an unencrypted connection:

    https://support.google.com/a/answer/176600?hl=en

    You just need to whitelist the public IP address where the Nexis server is located. After that, the Nexis can send notifications via the standard SMTP port 25, with no authentication required.

    Hope this helps,

    Ryan

     

    iMacs, MacPro's, OSX 10.12.6, MC 2018.12.6, Nexis 2019.6 [view my complete system specs]
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