Latest post Wed, Oct 9 2019 8:55 AM by firebladedemon. 1 replies.
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  • Wed, Oct 9 2019 8:48 AM

    no 'products & activations' under dongle activated

    I'm having a real problem trying to run MC on a new imac.

     

    When I launch MC I get a message that the software is not authorized. Despite clicking on use dongle I get the same message.  In Avid Link, it shows media composer installed but no mention of the dongle at all.

     

    Moving the dongle back to my old machine (running 2019.8) Avid link does show 'dongle activated' againt media composer (& symphony etc) but beneath it there is nothing - according to the help files it should say 'products and activations'.

     

    It seems to me that the two things must be connected and that is why I can't launch MC on the new imac.  How can I get the dongle to be recognised and all the options available?

  • Wed, Oct 9 2019 8:55 AM In reply to

    Re: no 'products & activations' under dongle activated

    to be precise the message I get is "software activation failed because your license is not valid"

     

    But I know that my license is current and it's working on my other machine

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