Latest post Thu, Oct 3 2019 6:04 PM by cmush. 25 replies.
Page 1 of 2 (26 items) 1 2 Next >
Sort Posts: Previous Next
  • Mon, Sep 30 2019 6:23 PM

    • cmush
    • Not Ranked
    • Joined on Fri, May 25 2012
    • Posts 51
    • Points 635

    Media Composer 2019.9 Install Problem

    I've downloaded the new version of Media Composer.  Whenever I double click the .dmg file, a new finder window pops up with icons such as: "Additional Files, Documentation, Install Media Composer, Uninstall Media Composer." However Finder freezes and does not let you double click "Install Media Composer."  If I relaunch Finder and select the mounted dmg volume "Media Composer 19.9.0.53409" in the finder side bar I am able to double click "Install Media Composer," however the Installer freezes and doesn't launch.  I have the Installer icon in the dock popping up, but no window appears.

    I've rebooted and tried this several times.  Same problem.  I'm on OS X 10.14.6 and a trashcan mac.

     

    Any ideas?

  • Mon, Sep 30 2019 7:35 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,893
    • Points 226,925
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Media Composer 2019.9 Install Problem

    cmuch

    Try to go to the activity monitor and quit Applicationmanagerhelper and Avid Link.   The Mac instaler was tested by a bunch of customers many of who are on here.  Are you able to drag the dmg file to your internal drive and lanch it from there?

    Marianna

     

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Sep 30 2019 7:56 PM In reply to

    • cmush
    • Not Ranked
    • Joined on Fri, May 25 2012
    • Posts 51
    • Points 635

    Re: Media Composer 2019.9 Install Problem

    Thanks for the response Marianna.  Some more info:

    This is a fresh install of Media Composer on a partition that never had a previous install of Media Composer on it.

    I have two OS X installs on this system.  One on the internal drive that is OS X 10.13.6 that has Media Composer 2018.11.  One on an external drive that has OS X 10.14.6.  (My test parition for new releases).

    I've tried copying the dmg and installer to the internal drive and to try installing from there.  That did not work.  I tried copying the installer out of the .dmg to another location and then launching the installer and that didn't work either.

     

  • Mon, Sep 30 2019 11:00 PM In reply to

    • Jim Allan
    • Not Ranked
    • Joined on Mon, Jun 7 2010
    • Oakville, Ontario, Canada
    • Posts 100
    • Points 1,110

    Re: Media Composer 2019.9 Install Problem

    I have installed 2019.9, but when try to opne it, it sends me to the Licensing page on Avid Link. I entered my System ID, but under License Status, it says "Unavailable", and I can't change it. How can I activate it? Wht went wrong. (I re-upped a couple of months ago).

    MC v2019.12 with Phrase Find on a 15" MacBook Pro (2017). OS Mojave v10.14.6, 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096 MB... [view my complete system specs]
  • Tue, Oct 1 2019 1:09 PM In reply to

    Re: Media Composer 2019.9 Install Problem

    Also in Activity Monitor, something along the lines of 'iconserviceshelper' or such. Eats RAM. Kill it. Open Activity Monitor before you start to install.

    iMac i5 27", 40GB RAM, OS 10.14.6 with Symphony 2019.12, BlackMagic mini monitor. MacBook Pro, 16GB RAM with OS 10.13.6 with MC 2018.12.12 and BMD... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Technical Tutor (Editing), Faculty of Media and Communication, Bournemouth University, Dorset, UK

  • Tue, Oct 1 2019 1:23 PM In reply to

    • Jim Allan
    • Not Ranked
    • Joined on Mon, Jun 7 2010
    • Oakville, Ontario, Canada
    • Posts 100
    • Points 1,110

    Re: Media Composer 2019.9 Install Problem

    I'm presently on hold (approaching one hour) on the Avid Customer Care Help Line for licensing issues -- so, I assume I'm not the only one.

    MC v2019.12 with Phrase Find on a 15" MacBook Pro (2017). OS Mojave v10.14.6, 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096 MB... [view my complete system specs]
  • Tue, Oct 1 2019 1:47 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,893
    • Points 226,925
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Media Composer 2019.9 Install Problem

    Jim Allan:

    I'm presently on hold (approaching one hour) on the Avid Customer Care Help Line for licensing issues -- so, I assume I'm not the only one.

    Jim

    what seems to be going on....  I see you are deactivated.....   are you using Link 2019.8?   whats the issue?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Oct 1 2019 1:57 PM In reply to

    • smrpix
    • Top 75 Contributor
    • Joined on Wed, Sep 5 2012
    • Posts 1,411
    • Points 17,400

    Re: Media Composer 2019.9 Install Problem

    Coming from the PC side, I had an installation issue too -- but this may be useful.

    I tried three times to install, finally getting it to work by right clicking on the Avid Media Compser.msi file.

    But I THINK what made the difference was clearing the old installation folder from my c: drive.  I BELIEVE the new installer was looking into the old folder and getting confused.

     

    Again, this may be my unique case, or it may be a clue to the issue.

  • Tue, Oct 1 2019 2:02 PM In reply to

    • Jim Allan
    • Not Ranked
    • Joined on Mon, Jun 7 2010
    • Oakville, Ontario, Canada
    • Posts 100
    • Points 1,110

    Re: Media Composer 2019.9 Install Problem

    While booting up Media Composer 2019.9 I get sent to Avid Link. When I click on Open, the Avid Media Compsoer Activation pops-up.

    Under Licenses, it lists my System ID, but under Status it says unavailable.

    (Somewhere I read that I was supposed to Deactivate and then Activate.)

     

    Usually, when I upgrade, it just works.

    MC v2019.12 with Phrase Find on a 15" MacBook Pro (2017). OS Mojave v10.14.6, 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096 MB... [view my complete system specs]
  • Tue, Oct 1 2019 2:03 PM In reply to

    • Jim Allan
    • Not Ranked
    • Joined on Mon, Jun 7 2010
    • Oakville, Ontario, Canada
    • Posts 100
    • Points 1,110

    Re: Media Composer 2019.9 Install Problem

    And, yes.... using Avid Link 2019.8

    MC v2019.12 with Phrase Find on a 15" MacBook Pro (2017). OS Mojave v10.14.6, 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096 MB... [view my complete system specs]
  • Tue, Oct 1 2019 2:17 PM In reply to

    • cmush
    • Not Ranked
    • Joined on Fri, May 25 2012
    • Posts 51
    • Points 635

    Re: Media Composer 2019.9 Install Problem

    Just an update to my post.  I've been trying to do some troubleshooting.

    If I'm on my internal boot partition OS X 10.13.6 I can open the DMG and installer just fine.  If I'm on the external drive partition that is 10.14.6 I can't open the DMG or install.

     

  • Tue, Oct 1 2019 2:18 PM In reply to

    • pierreh
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Paris, London
    • Posts 1,237
    • Points 14,950

    Re: Media Composer 2019.9 Install Problem

    Wait wait whhhhhaaaatt? There is a 2019.9? Since when?

    - Work: MacPro 2010 3.46Ghz 12 Cores 48Gig mem, int and ext Raids, Mojo DX, 10.12.6 - Home: MacBookPro 2.5Ghz quad-i7, 16Gig Mem and SSD OSX 10.9.5 [view my complete system specs]
  • Tue, Oct 1 2019 2:24 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,893
    • Points 226,925
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Media Composer 2019.9 Install Problem

    pierreh:

    Wait wait whhhhhaaaatt? There is a 2019.9? Since when?

    Yesterday at Noon 

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Oct 1 2019 2:26 PM In reply to

    • Jim Allan
    • Not Ranked
    • Joined on Mon, Jun 7 2010
    • Oakville, Ontario, Canada
    • Posts 100
    • Points 1,110

    Re: Media Composer 2019.9 Install Problem

    Approaching two hours on hold with Avid Help/Licensing issues -- so, again, I suspect I'm not the only one.

    MC v2019.12 with Phrase Find on a 15" MacBook Pro (2017). OS Mojave v10.14.6, 3.1 GHz Intel Core i7. 16GB 2133 MHz LPDDR3. Radeon Pro 560 4096 MB... [view my complete system specs]
  • Tue, Oct 1 2019 2:37 PM In reply to

    • radrattus
    • Not Ranked
    • Joined on Wed, May 9 2018
    • Posts 21
    • Points 255

    Re: Media Composer 2019.9 Install Problem

    I'm on a 2019 Macbook Pro running 10.14.6.

    For me the 2019.9 DMG runs just fine from ~/Downloads.

    There is a short delay before anything happens, but it does seem to work.

    My old laptop would hang for ages during verification, but that was on crusty old hardware...

    So I wonder if the unpack fails due to restrictions on "full disk access" in Mojave?

    I guess MacOS is more locked down than ever Huh?

Page 1 of 2 (26 items) 1 2 Next >

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller