Latest post Sun, Sep 29 2019 9:03 PM by camoscato. 1 replies.
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  • Sun, Sep 29 2019 8:53 PM

    Symphony option won't activate after re-install

    Upgraded my workstation, almost all new parts. Had to reinstall Avid, which went fine after -deactivating licesne and then reactivating it. Changed Computer name on Avid.com product profile to new one.
      But Sympony keeps telling me "INVALID SYSTEM ID" on Avid link and won't show up when avid is launched.



    I do have a lot of color work to get done, it owuld be great to get this figured out ina timeley manner.

     

     

  • Sun, Sep 29 2019 9:03 PM In reply to

    Re: Symphony option won't activate after re-install

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2019.8 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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