Latest post Wed, Oct 9 2019 9:43 PM by Marcus Johnson. 2 replies.
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  • Mon, Aug 19 2019 3:18 PM

    • Ben Kaiser
    • Not Ranked
    • Joined on Fri, Jul 20 2018
    • Posts 6
    • Points 100

    MC 2019.7 crashes when launching NewBlue Titler Pro

    Hi there,

    my Media Composer randomly crashes when launching NewBlue Titler Pro via the effect editor check box...

    As I said, this happens randomly and I cannot figure out under which circumstances this crash is provoked.

    Titler Pro's version is 5.0.180117

    After a restart of MC, Titler Pro always launches flawlessly, but if I try to open it in the middle of a session or for the second, third time, this crash occurs.

    Previous MC versions (back to 2018.x) were affected as well.

     

    cheers, Ben

     

     

     

    iMac (Retina 5K, 27-inch, 2017) - 4,2 GHz Intel Core i7 - 32 GB 2400 MHz DDR4 - Radeon Pro 580 8192 MB - macOS High Sierra - Media Composer 2019.7.0

  • Tue, Aug 20 2019 2:06 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,010
    • Points 22,235
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: MC 2019.7 crashes when launching NewBlue Titler Pro

    Hi Ben,

      Standby I'm creating a support case for you.

    Case number 03770486

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 9 2019 9:43 PM In reply to

    Re: MC 2019.7 crashes when launching NewBlue Titler Pro

    Ben Kaiser:

    Hi there,

    my Media Composer randomly crashes when launching NewBlue Titler Pro via the effect editor check box...

    As I said, this happens randomly and I cannot figure out under which circumstances this crash is provoked.

    Titler Pro's version is 5.0.180117

    After a restart of MC, Titler Pro always launches flawlessly, but if I try to open it in the middle of a session or for the second, third time, this crash occurs.

    Previous MC versions (back to 2018.x) were affected as well.

     

    cheers, Ben

     

    Hi Ben,

     

    Are you still experiencing this issue?

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