Latest post Sun, Jul 14 2019 9:29 PM by Mercer. 1 replies.
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  • Mon, Jul 8 2019 2:13 AM

    • Jay Harper
    • Not Ranked
    • Joined on Thu, May 10 2018
    • Chapel Hill, NC
    • Posts 7
    • Points 85

    Avid Link Login Service Down?

    Is there a location where we can find the status of the Avid Link Login Service? All day today, I've been unable to login to Avid Link. A message pops up "Our Login service is not available right now. Please try to login later."

    On a separate issue, with a brand new install (Fresh install of MacOS 10.13.6 on i7 MBP) I've been able to succesfully login once two weeks ago. Avid Link kept hanging on initializing. Tried unsintalling, removing any file I could find, downgrading to older versions, wiping and reinstalling the OS... nothing worked except switching out the hard drive. Did that yesterday and was able to login,... once.

    I want this to work, Avid. I keep trying to stick up for you. With basic reliability issues as this, it's really difficult.

    Work - MC 2018.9 on Mid-2012 Mac Pro, 10.12.6, 2x2.4 6-core Intel Xeon, 28G RAM, 1G VRAM Home - Pro Tools 2018 on Mid-2011 Mac Pro, 10.12.6, 2x3GHz i7... [view my complete system specs]
  • Sun, Jul 14 2019 9:29 PM In reply to

    • Mercer
    • Top 500 Contributor
    • Joined on Thu, Apr 15 2010
    • UK
    • Posts 413
    • Points 5,175

    Re: Avid Link Login Service Down?

    I had the same thing - download Avid Link seperately from the download centre, or extract it from your MC installer. Unistall Avid Link, re install from the download, and then you should be able to log in without issue. In my case I cleared the Avid Link cache and was getting the same response upon attempting to login again.

    MC with Symphony option, 2019.6, HP ZBook 17 G5, i7-8850H 6 core/32GB ram/512 M2 ssd/Nvidia Quadro P3200/FHD, Windows 10 Pro. [view my complete system specs]
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