Latest post Thu, Feb 21 2019 9:36 PM by Marianna. 2 replies.
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  • Thu, Feb 21 2019 5:09 PM

    • jef
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    Insert File Export tool issues

    MC 2018.11  Mac OS 10.12.6

    I have been beating on this tool, trying to decide whether it is safe to use during delivery to networks.  I have had issues.

    First, on my home system which is limited to El Cap OS I can not get it to work at all reliably.  Now testing on a system with Sierra, it is working BUT I am getting some errors.

    First, I took a show that I had output to MXF OP1a DNx 145 and changed about 5 Slates in the show.  This seemed to work well.  I tested the resulting file in MXF4mac player (RIP), Premiere 2018, Resolve 15 and it looked great.

    When I attempt to link back to this file in Avid I get:

    Exception: Cannot create the AMA sample mapper to play this clip - SelectFileMob() failed. OK

    What????

    So I did a bunch of test trying to recreate this error.    I made new MXF OP1a file and just started making small changes and linking back in Avid.   All of these worked just fine until I deleted audio in the same area where I was making a video only change.  I selected Use Marks and Use Selected Tracks in the Insert Edit Export menu.  I only had video tracks selected with my In and Out marks.  I did the edit.  After Avid was done making the fix, the following error message popped up:

    AMAMapper::Setup() floc is set to NULL.  OK

    Avid was not happy linking to this file UNTILL I quit and restarted Avid.  Then all was good.  The fix had worked as I wanted it to.

    All of this is to say I am nervous in using this tool for critical deliveries.  And all deliveries are critical!!

    I have started other threads on this tool and get little to no response.  Which surprises me based on the incredible value this tool presents.  I feel like I am just calling out “Bueller”.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Thu, Feb 21 2019 6:19 PM In reply to

    • jef
    • Top 50 Contributor
    • Joined on Sun, Feb 26 2006
    • Maryland
    • Posts 3,373
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    Re: Insert File Export tool issues

    Ok, an update of sorts.

    I decided on a whim to check the first problem file in a different suite.  It linked with no issues!!  Back to my room.  Still no good.  Restart Avid.  No good.  Finally a full power off, power on of my system. POW! Now it works.      ???

    So that is good news.  But I am still a little gun shy of this tool.  Would love to hear that someone else is using it in a real delivery situation.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Thu, Feb 21 2019 9:36 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Insert File Export tool issues

    Hey Jef

    Let me get one of the work flow peeps on this. I do know that El Cap and the higher 2018.x versions dont like each other - hence better performance with Sierra and even better will be seen with high Sierra.

    Stand by

    xo

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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