Latest post Sat, Feb 16 2019 3:14 PM by RalphC. 8 replies.
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  • Tue, Jan 29 2019 10:44 AM

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 314
    • Points 4,120

    Locked out of MC after 2018.12.1 update

    I've just updated to MC 2018.12.1, and this new "Avid Link" has unlinked my software!!!!!!

     

    As always when updating I first deactivated MC before doing the update install using the AppMan. In the past after a restart of the PC I just opened AppMan and reactivated MC without any issues.

     

    With this new Avid Link Spyware this isn't possible and I am locked out of MC.

    Any, and all, attempts to reactivate MC result in a spinning wheel beside the "Activate" tab - and nothing else.

     

    Thanks for nothing Avid, if you don't want people to use the software just say so, but stop messing with our minds and work.

     

    Gerry

    MC 2018.11, Win 10 Pro CE, Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 399.07),Samsung 850 Pro 512 GB SSD... [view my complete system specs]
  • Tue, Jan 29 2019 12:05 PM In reply to

    Re: Locked out of MC after 2018.12.1 update

    Hi Gerry,

    gswilson:

    With this new Avid Link Spyware this isn't possible and I am locked out of MC.

    Any, and all, attempts to reactivate MC result in a spinning wheel beside the "Activate" tab - and nothing else.

    Which app are you trying to use to activate MC? The reason I ask is because when I did the 2018.12.1 update, it removed Application Manager and replaced it with Avid Link, where my products & activation statuses appear under the "Products" tab along the left hand side.

    It sounds like you may be trying to use Application Manager - I'm guessing based on you mentioning the "Activate" tab, which Avid Link doesn't have. 

    If this is the case, perhaps try activating with Avid Link?

    Media Composer 2018.12.1 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Jan 29 2019 1:53 PM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 314
    • Points 4,120

    Re: Locked out of MC after 2018.12.1 update

    camoscato:

    Hi Gerry,

    gswilson:

    With this new Avid Link Spyware this isn't possible and I am locked out of MC.

    Any, and all, attempts to reactivate MC result in a spinning wheel beside the "Activate" tab - and nothing else.

    Which app are you trying to use to activate MC? The reason I ask is because when I did the 2018.12.1 update, it removed Application Manager and replaced it with Avid Link, where my products & activation statuses appear under the "Products" tab along the left hand side.

    It sounds like you may be trying to use Application Manager - I'm guessing based on you mentioning the "Activate" tab, which Avid Link doesn't have. 

    If this is the case, perhaps try activating with Avid Link?

    Words fail me. Confused

    From the 2018.12.1 Readme:

    "Avid Link is automatically installed when you install Media Composer v2018.12.1. When you
    install Media Composer, Application Manager will be automatically uninstalled and replaced
    with Avid Link."

    How can anyone use a piece of software that isn't installed on their system????

    This cheap Facebook copy isn't working. Fortunately I have DaVinci Resolve, and the new project is working out quite nicely in it.

    When I have the time, maybe I'll try MC later - very much later.

     

    Gerry

    MC 2018.11, Win 10 Pro CE, Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 399.07),Samsung 850 Pro 512 GB SSD... [view my complete system specs]
  • Tue, Jan 29 2019 2:30 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,792
    • Points 19,780
    • Avid Customer Advocate
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      SystemAdministrator

    Re: Locked out of MC after 2018.12.1 update

    Hi Gerry,

      Can you pm me your Avid MC systems ID, I will get a case going.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Jan 29 2019 5:47 PM In reply to

    Re: Locked out of MC after 2018.12.1 update

    Hi Gerry,

      We're sorry that you are running into this problem with your software. It really would be great to get clarification about which application you are using, Avid Link or Application Manager. As RalphC mentioned, Avid Link does not have an "Activate" tab, but there is an "Activate" button if you select your license in the licensing grid. 

    I'm guessing that the act of "Activating" is just taking too long, which we can troubleshoot if you are able to email us your System ID, we can investigate. 

     

    Also, i don't understand your comment about the application that is not installed. Can you help clarify that? 
    To activate you must have previously used Application Manager, which is the application that would get uninstalled to then install Avid Link. 

     

    Please let me know what you think. 

     

    Thanks

     

    ~Keith

    - MacPro, 2.66 GHz, 14G RAM; OS 10.8.4; MC DX Nitris; ISIS 4.5 - MacBook Pro, 2.3 GHz i7, 8G RAM, ISIS 4.5 - z800 Xeon 2.93Ghz, 12G RAM, Win 7, DX Nitris... [view my complete system specs]
  • Tue, Jan 29 2019 6:41 PM In reply to

    Re: Locked out of MC after 2018.12.1 update

    gswilson:
    As always when updating I first deactivated MC before doing the update install using the AppMan. In the past after a restart of the PC I just opened AppMan and reactivated MC without any issues
    use the Control Panel to uninstall your current version of MC AND Avid Link.  Install MC 2018.12.0. straight from an unzipped new download. (Avid My Account, MyProducts, MC. Downloads. Installing this will also install the Application Manager.  Reactivate MC.

    For what its worth I never deactivate MC when I am doing an update install. (The warning during the manual uninstall to deactivate has a qualifier showing you do not need to deactivate. Nor do I rely on the Application Manager to update anything.

    Use the Control Panel to uninstall MC 2018.12.0 only.  Install MC 2018.12.1.   Reboot.  Go immediately to the Control Panel and uninstall Avid Link.   MC2018.12.1 should open activated. 

    This workaround worked here with software activatin and Windows 10. Good luck 

    Alayne

     

  • Thu, Jan 31 2019 11:03 PM In reply to

    Re: Locked out of MC after 2018.12.1 update

    i too am locked out of media composer after finally getting avid link to work. The electronic activation failed, but reactivating through avid link by putting back in my serial number and activation ID seems to have worked. It seems Avid Link is a bit buggy right now.

    Avid Media Composer 2018.8, OSX 10.13.6. iMac 2017 Pro 1000 GB SSI drive with 8 TB Thunderbolt Raid drive, 16 GB memory. [view my complete system specs]
  • Thu, Feb 14 2019 8:59 PM In reply to

    • gitzit
    • Not Ranked
    • Joined on Fri, Jan 20 2012
    • Posts 3
    • Points 45

    Re: Locked out of MC after 2018.12.1 update

    I am also locked out of Avid for now.  Called support and he acted like it was no big deal, said I needed to redownload and try again.  I am downloading now so we will see if that works.  As for "Avid Link"  Why they think I need every ones picture is more than I can understand.  If I really want to see you all I'll just go to Avid Connect at NAB.  I think they must have done this by mistake.  Just give us back the Applaction Manager and I'll wait to see your faces and new products in Las Vagas.

  • Sat, Feb 16 2019 3:14 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,792
    • Points 19,780
    • Avid Customer Advocate
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      SystemAdministrator

    Re: Locked out of MC after 2018.12.1 update

    Hi gitzit,

      Email or pm me if your still stuck.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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