Latest post Fri, Apr 19 2019 8:52 AM by luca.mg. 83 replies.
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  • Fri, Feb 8 2019 2:40 PM In reply to

    Re: Sometimes MC won't close

    Here we have it, too, that MC hangs on closing / quitting the application.

    We also have it on NitrisDX machines, so I doubt it has something to do with specific BMD / AJA / openIO whatever...

    Some have symphony option , some don´t have it, so there is also no direct connection.

    We aren´t connected to the internet and have no browsers than the built in edge.

    We are on newly installed HPz840 Wkst, Windows10 Pro 64bit version 1803, 32GB RAM. Interplay / Media Central Production with ISIS 5500 storage, 1GB ethernet connections. We have both BCC and sapphire installed (not newest version) and we have Baselight Editions v5.

    The only thing I noticed: the hang on closing the application only happens if the machine was in constant use for a longer period of time (the whole day). It never happend, when you only let it run for a few hours or with low workload. So the more work and the heavier the project was, the more likely it was that MC hangs on quitting the app in the evening :-)

    I always knew it, the avid is alive! It just is exhausted in the evening...

     

    Best,

    Felix

     

    Avid MC 2018.12 / NitrisDX / HP z840 / Windows 10 Pro 64bit / winVer 1803 / Interplay - Media Central Production / ISIS 5500 storage / Client connection... [view my complete system specs]
  • Wed, Feb 27 2019 10:23 PM In reply to

    Re: Sometimes MC won't close

    I tried disconnecting my Matrox I/O box so I'm only running vanilla MC and I still get the problem.   At this point, I think every parameter has been elimated except MC, so it's got to be a bug in the Avid software.

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Feb 27 2019 10:44 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    Not sure it has an impact, but the Matrox driver is still installed?

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Mon, Mar 18 2019 12:21 PM In reply to

    • JRijken
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    Re: Sometimes MC won't close

    Going on 5 months now with no sollution or a bug acknowledgment by avid..

    Is anyone else still having the issie?

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Mon, Mar 18 2019 1:25 PM In reply to

    • BenoitM
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    Re: Sometimes MC won't close

    JRijken:

    Is anyone else still having the issie?

    Yes, occasionally...

    But I recently updated the BM driver to 11.0.0 and need to see if there's an improvement

    MC 2018.12.1 (Symphony option)/BCC 10.0.5/RED 5.6; BlackMagic Ultrastudio Mini Monitor (11.0.0.0); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz -... [view my complete system specs]
  • Mon, Mar 18 2019 2:56 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    FWIW: I've always been on the latest BM driver while having this quirk, whichever it was; then I came across the audio loop at stop bug and rolled back to 10.9.4 in order to fix it, and have bumped into the quit hiccup only a couple of times in a few weeks.

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Mar 19 2019 3:49 PM In reply to

    • BenoitM
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    Re: Sometimes MC won't close

    BenoitM:

    JRijken:

    Is anyone else still having the issie?

    Yes, occasionally...

    But I recently updated the BM driver to 11.0.0 and need to see if there's an improvement

    FWIW...it happened just now....BM Mini Monitor was NOT attached...

     

    MC 2018.12.1 (Symphony option)/BCC 10.0.5/RED 5.6; BlackMagic Ultrastudio Mini Monitor (11.0.0.0); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz -... [view my complete system specs]
  • Tue, Mar 19 2019 4:59 PM In reply to

    Re: Sometimes MC won't close

    JRijken:

    Going on 5 months now with no sollution or a bug acknowledgment by avid..

    Is anyone else still having the issie?

    Of course it's a bug.   From the multiple posts on this thread, it's apparent it happens on Mac or PC, with or without I/O cards, independent of plug-ins...and only started occuring with more recent releases.

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Tue, Mar 19 2019 8:17 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    It's happening here again, despite the fact that it didn't for a while... :-(

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Thu, Mar 21 2019 11:14 AM In reply to

    • JRijken
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    Re: Sometimes MC won't close

    I just want to add that I've found 2 more threads on the MAC side that are reporting the same problem.

    http://community.avid.com/forums/p/196730/880294.aspx#880294

    http://community.avid.com/forums/t/184495.aspx

     

    We are stille experiencing the same issue, there is still an unresolved case pending, and now at least 3 different threads with dozens of people reporting the same thing... All with different hardware and different software..

     

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Fri, Mar 29 2019 6:26 PM In reply to

    Re: Sometimes MC won't close

    2018.12.2 the same.

    I don't loose anything it's just won't close by itself.

    Can't unload memory.

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(390.77)|Samsung 850 Pro SSD(OS) 256 GB|2x2TB WD RE4@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2018.12 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Mon, Apr 1 2019 11:57 PM In reply to

    • DIESELE
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    Re: Sometimes MC won't close

    Happens 40% of the time - has to be manually bombed out.  Its ugly and really should be fixed by now.   Im on 2018.12.2 by now (so crashy - should have left well alone :-( )

     

    Symphony 2018.2.3, Blackmagic Intensity Pro (grinds system to a stutter in full res 4k though for client monitor - which was the point...), WIN 10 on 2500Mbps M.2 SSD, Nvidia Quadro K2000, Asus X99 Mobo, 4.0 GHz Hex core mildly overclocked CPU, 32Gb 2800 Mhz RAM, WD Black 8Tb RAID10 @ 450Mbs

    VIDEO MEDIA PRODUCTION COMPANY AND FACILITIES CARDIFF, LONDON, BRISTOL, WALES, CRACKING PRODUCTIONS

     

  • Tue, Apr 2 2019 8:30 PM In reply to

    • Marianna
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    Re: Sometimes MC won't close

    Diesele

    Happens with AJA attached correct?   both sides are workign on it but it takes 2 to make it right.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Apr 2 2019 9:07 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    Ciao Marianna, this is happening with BM hardware as well, any news on that side? I agree with Diesele that an average 40% quit failure is on, quite annoying in front of a client, especially the ad agency kind of guy, usually a FinalCut X addict. :-))

    Symphony 2018.12.3, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Apr 3 2019 11:53 AM In reply to

    • DIESELE
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    Re: Sometimes MC won't close

    Hi M. I'm running the BM Intensity 4k card.  Thx

    Symphony 2018.2.3, Blackmagic Intensity Pro (grinds system to a stutter in full res 4k though for client monitor - which was the point...), WIN 10 on 2500Mbps M.2 SSD, Nvidia Quadro K2000, Asus X99 Mobo, 4.0 GHz Hex core mildly overclocked CPU, 32Gb 2800 Mhz RAM, WD Black 8Tb RAID10 @ 450Mbs

    VIDEO MEDIA PRODUCTION COMPANY AND FACILITIES CARDIFF, LONDON, BRISTOL, WALES, CRACKING PRODUCTIONS

     

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