Latest post Wed, Dec 5 2018 9:21 PM by Adrian Redmond. 8 replies.
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  • Tue, Dec 4 2018 7:19 PM

    • Adrian Redmond
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    Artist for Avid MC expert required!

    Since buying my Avid setup in 2014 I have been fighting to get the three Artist panels (Control, Color and Mix) to work properly.

    The problems are manifold - Artist Mix is will not allow hardware faders to influence levels on the timeline in REC mode, and the many other panels functions are quirky. Artist Color is slow and unresponsive, and seems to control much else that Color Correction - (a feature which i do not require) and Transport is sluggish, periodically quirky, and still cannot control a VTR during logging or capture (yes, we are still using videotape out here!).

    The three panels are on their own dedicated network, with a dedicated router and dedicated IP addresses, to which only the edit workstation has access.

    I have contacted Avid before, both directly and via the deal, and have so far received no solutions. Also, the availale documentation for Artist Mix seems only to describe configuration, functions and features relative to ProTools and not MC, so it is less than useful to me.

    Considering the price of this hardware and the amount of time and effort that i have used trying to get it to work - as well as the time involved in struggling with a crappy mouse interface when the otherwise gorgeous hardware panels are sitting i9n front of me, I am less that impressed by the support offered by Avid.

    Ideas anyone?

    Avid Media Composer v. 8.5.3. with Symphony Option on HP Z820 Dual Intel E5-2640 6 core HT 2.5GHz CPU 32GB RAM NVidia Quadro K4000 Graphics External storage... [view my complete system specs]
  • Wed, Dec 5 2018 12:38 PM In reply to

    • Adrian Redmond
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    Re: Artist for Avid MC expert required!

    It could be interesting to hear from another Avid MC user who uses Artuist Mix about what his or her receipe is for setting Mix to recordf the fader movements during REC mode. I have googled and YouTube'd this and cannot find any reference to how to operate Artist Mix for MC - all available documentation seems to be related to the ProTools workflow :)

    Avid Media Composer v. 8.5.3. with Symphony Option on HP Z820 Dual Intel E5-2640 6 core HT 2.5GHz CPU 32GB RAM NVidia Quadro K4000 Graphics External storage... [view my complete system specs]
  • Wed, Dec 5 2018 3:27 PM In reply to

    • CinéMatica
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    Re: Artist for Avid MC expert required!

    Adrian Redmond:

    Artist Color is slow and unresponsive

    Adrian Redmond:

    Artist Transport is sluggish, periodically quirky.

    +1 I feel your pain Adrian! I also have reported this some time ago. Here is my post; Avid Artist | Color control surface

    As for the Artist Mix. Open the Audio Mixer. Set the Audio Mixer Mode to Auto. Press the Record Button on the Left and start mixing. Happy mixing!

    Hope this helps!

    Greetings,

    Ivan

     

    Avid Media Composer 2018.10.0.49715.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application... [view my complete system specs]

    Yes, I have installed the latest DX driver.

  • Wed, Dec 5 2018 4:23 PM In reply to

    • Adrian Redmond
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    Re: Artist for Avid MC expert required!

    Hi Ivan - Yes, that's my method too - with our without enabling the  Auto REC N button to the left of the fader on Artist Mix - but either way, the REC operation runs - and whilst moving the crappy mouse sliders on the onscreen mixer will work, moving the fasers on Artist Mix has absolutely no effect. But there is comunication between Artist Mix and MC, because when playing back a sequence that has been mixed using the mouse faders, the Artist Mix faders do follow the levels as the timeline plays.

    Like others who have replied to this thread, I am very dissappointed with Avid for their total lack of attention to getting the Artist panels to work - how they did it several years ago for their demo video's is anybody's guess. maybe Artist series support has gotten worse with recent editions of MC - I'm running 8.5.3 and the Artist panels certaily worked back when I ran 7.0.5.

    I could soon be interested in finding a alternative solution to Artist mix that is compatible with MC - any suggestions out there?

    Avid Media Composer v. 8.5.3. with Symphony Option on HP Z820 Dual Intel E5-2640 6 core HT 2.5GHz CPU 32GB RAM NVidia Quadro K4000 Graphics External storage... [view my complete system specs]
  • Wed, Dec 5 2018 7:33 PM In reply to

    • CinéMatica
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    Re: Artist for Avid MC expert required!

    Adrian Redmond:

    Moving the fasers on Artist Mix has absolutely no effect.

    Adrian, that is strange. My screen shot from above is made by using the sliders on the Artist Mix. When I playback what I have faded with the sliders, the Artist Mix just follows along with his sliders.

    What firmware does your Artist Mix have? And which version of EuControl do you have installed? I believe that I have installed the latest version of EuControl, but not the newest firmware on the Artist Mix itself. Take a look at my current system specifications for the correct information.

    Just checked the firmware of my Artist Mix, it is 1.5.4

    Avid Media Composer 2018.10.0.49715.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application... [view my complete system specs]

    Yes, I have installed the latest DX driver.

  • Wed, Dec 5 2018 7:50 PM In reply to

    • Adrian Redmond
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    Re: Artist for Avid MC expert required!

    Yes - my problem is somewhat "simplex" - MC can talk to and drive the Artist Mix, but Artist Mix can opnly talk to MC via the solo/mute/track enable keys - not the faders.

    I'm running Avid Media Composer 8.5.3 with EuControl v. 18.3.0.244 mv-host-win-6 software and the latest firmware for Artist Transport, Color and Mix. All running under Win7x64. My Artist Mix has protocol 1.0 / Firmware 1.5.4 / PCB Rev 0

    The problem itself is irritating - but what is more dumbfounding is that I have reported this to Avid - directly and through the dealer - for four years, and other than generating a lot of automatic support tickets and associated emails, I have never reached a solution. This simply doesn't mtach the image which I had of Avid and their products before I purchased :) I might sound grumpy, but four years balancing audio mixdowns with a mouse nd screen mixer is an endurance test that no NLE manufacturers shoukld foist upon its customers :)

     

    Avid Media Composer v. 8.5.3. with Symphony Option on HP Z820 Dual Intel E5-2640 6 core HT 2.5GHz CPU 32GB RAM NVidia Quadro K4000 Graphics External storage... [view my complete system specs]
  • Wed, Dec 5 2018 8:11 PM In reply to

    • CinéMatica
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    Re: Artist for Avid MC expert required!

    Adrian Redmond:

    Yes - my problem is somewhat "simplex" - MC can talk to and drive the Artist Mix, but Artist Mix can opnly talk to MC via the solo/mute/track enable keys - not the faders.

    Very weird that all these buttons work, exept the faders. This is something that Avid must be able to solve in less than 4 years, or am I wrong?

    I clearly understand you as I also have invested in 3 of these panels. In the "old" videos where they promote all these products, everything seems to be working smootly. I can neither can understand this. Confused

    Let's hope that someone from Avid jumps on this, but I doubt that they are going to do much about it. Avid Artist Color, Control and Transport are already discontinued and EOL (End Of Life). Sad The Artist Mix is still being sold.

    Avid Media Composer 2018.10.0.49715.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application... [view my complete system specs]

    Yes, I have installed the latest DX driver.

  • Wed, Dec 5 2018 8:32 PM In reply to

    • Marianna
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    Re: Artist for Avid MC expert required!

    Adrian Redmond:

    Yes - my problem is somewhat "simplex" - MC can talk to and drive the Artist Mix, but Artist Mix can opnly talk to MC via the solo/mute/track enable keys - not the faders.

    I'm running Avid Media Composer 8.5.3 with EuControl v. 18.3.0.244 mv-host-win-6 software and the latest firmware for Artist Transport, Color and Mix. All running under Win7x64. My Artist Mix has protocol 1.0 / Firmware 1.5.4 / PCB Rev 0

    The problem itself is irritating - but what is more dumbfounding is that I have reported this to Avid - directly and through the dealer - for four years, and other than generating a lot of automatic support tickets and associated emails, I have never reached a solution. This simply doesn't mtach the image which I had of Avid and their products before I purchased :) I might sound grumpy, but four years balancing audio mixdowns with a mouse nd screen mixer is an endurance test that no NLE manufacturers shoukld foist upon its customers :)

    Adrian

    I did a little research and I created a new case and added myself to it.  I also highlighted the # of cases regarding these 3 products inside that case so the tech or engineer who gets this can see there is a trend. 

    Im following it to see what they say....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Wed, Dec 5 2018 9:21 PM In reply to

    • Adrian Redmond
    • Not Ranked
    • Joined on Wed, May 28 2014
    • Channel 6 Television Denmark
    • Posts 55
    • Points 690

    Re: Artist for Avid MC expert required!

    Many thanks Marianna!

    Despite my problems I actually think Avid is great - the frustration is that it's like having a brand new Porsche or Ferrari standing outside the door, only to discover that the steering wheel isn't connected. :)

    I'm disappointed to hear that Transport and Color have been discontinued. I hope they might be replaced by better, working products, though I do feel that a free upgrade for users who have bought these and never had them to work properly would be in order.  Waiting patiently and politely for four years for a solution, only to discover that the manufacturer has discontinued the product and probably its support is not exactly confidence inspiring :)

    My immediate problem is Artist Mix - I have so much work that includes dubbing and mixing that i either have to get Artist mix to work very quickly, or replace the entire system with something that whilst not being so fancy, actually works.

    Perhaps Avid has an Artist specialist who would like to visit us and eliminate/solve all these problems? Whilst i am happy to correspond with support staff, I think that one needs to sit in the drivers seat to experience the problem.

    Avid Media Composer v. 8.5.3. with Symphony Option on HP Z820 Dual Intel E5-2640 6 core HT 2.5GHz CPU 32GB RAM NVidia Quadro K4000 Graphics External storage... [view my complete system specs]
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