Latest post Thu, Dec 6 2018 9:44 PM by HollyIBNS. 3 replies.
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  • Sun, Dec 2 2018 3:40 PM

    • HollyIBNS
    • Not Ranked
    • Joined on Sun, Dec 2 2018
    • Germany
    • Posts 3
    • Points 25

    Application Manager doesn't work - cannot start

    Reply Contact

    I installed Media Composer | First two days ago on a fresh windows installation. After a restart the Avid Application Manager Helper starts and ends permanently in a loop. 

    AvidAppManHelper.exe.

    I'm using the TEMP-Folder on a RAM-Disk.

    What I'm doing wrong?

    Windows 10 Pro Version 1803 (Build 17134.407) // CPU: AMD Ryzen 7 1800X // Mainboard: ASUS PRIME B450-PLUS // RAM: G.Skill DIMM 16 GB DDR4-3000 // ... [view my complete system specs]

  • Tue, Dec 4 2018 2:26 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,731
    • Points 19,055
    • Avid Customer Advocate
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      SystemAdministrator

    Re: Application Manager doesn't work - cannot start

    Reply Contact

    Hello,

      Can you complete your profile include systems specs and OS version? What do you mean by "I'm using the TEMP-Folder on a RAM-Disk?

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]

  • Tue, Dec 4 2018 10:36 PM In reply to

    • HollyIBNS
    • Not Ranked
    • Joined on Sun, Dec 2 2018
    • Germany
    • Posts 3
    • Points 25

    Re: Application Manager doesn't work - cannot start

    Reply Contact

    Hello RalphC

    The Windows temporary folder is on a Ram-Disk using ImDisk. This means: At Windows start this folder may not be available to the apps for the first seconds.

    This issue solved now, somehow I could log on to my account on application manager.

    But now the Sentinel Keys Server (sntlkeyssrvr.exe) is running and using a single CPU core to 100 %.

     

    Thanks

    Windows 10 Pro Version 1803 (Build 17134.407) // CPU: AMD Ryzen 7 1800X // Mainboard: ASUS PRIME B450-PLUS // RAM: G.Skill DIMM 16 GB DDR4-3000 // ... [view my complete system specs]

  • Thu, Dec 6 2018 9:44 PM In reply to

    • HollyIBNS
    • Not Ranked
    • Joined on Sun, Dec 2 2018
    • Germany
    • Posts 3
    • Points 25

    Re: Application Manager doesn't work - cannot start

    Reply Contact

    Do you have an idea about Sentinel Keys Server?

    Windows 10 Pro Version 1803 (Build 17134.407) // CPU: AMD Ryzen 7 1800X // Mainboard: ASUS PRIME B450-PLUS // RAM: G.Skill DIMM 16 GB DDR4-3000 // ... [view my complete system specs]
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